I have two key discussions. I need initial Post of two discussion in 250 words each. I also need reply posts on other students post. I also attached the reply post of each discussion. Reply post should be at least 100 words each.
Initial Post due in 36 hours. No Plagiarism.
Dis1
Prior to beginning work on this discussion, read Chapters 14 and 16 in your course text. Discuss the benefits of deploying an integrated supply chain process at any retail or manufacturing organization such as that deployed at Walmart or Toyota. How do such processes support the strategic plan of the business employing such a model? What are some of the key factors associated with successful deployment of the model? And what method would you consider appropriate for measuring the integrated process?
Dis2
Prior to beginning work on this discussion, read Chapter 15 in your course text. Discuss the problems associated with reverse logistics or product returns. Consider a product that you have recently returned. What was the impact on the business where you returned the product? How did the return process influence your sense of product service and satisfaction?
Amircal webb
0:199 Apr at 0:19
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Hey class,
According to our text the term reverse logistics is alternative term for return management. Return management is the movement, storage, and processing of returned goods. (Wisner, 2017).
The problems associated with reverse logistics or product returns within a company is that it may cost more to return a product than to send it out. Moreover, some company’s systems are incapable of handling returns due to lack of training, procedural policies for returns, or lack of information about the return. Additionally, returns can greatly damage a company’s reputation, customer service, and profitability.
When considering a product a recently returned I immediately think of clothing. Not to long ago I ordered something on Amazon. I typically go straight to the customer reviews to look at pictures and comments on the product I am interested in. After a thorough evaluation I purchased my swim suite. The material was not indicated on the product neither was it indicated in the reviews so I was unsure if I had a reasonable reason to return my purchase. My concern was that I already tried on the swim suite how would they recycle this product when considering hygienic dynamics? Nevertheless, Amazon accepted my return request and provided me with a full refund.
Although I am not fully aware of the impact of the business when implementing my product return but I can assume that Amazon took a loss because of the type of product I purchased was unable to be reused. The return process influenced my sense of product service and satisfaction in a positive way. The company gave me the customer service satisfaction like most Chic Fil A’s in the south, pleasant, polite, and knowledgeable. “Reverse logistics is about damage control and making the process as customer-friendly as possible (Cerny, n.d.).” (Wisner, 2017).
Reference
Wisner, J. D. (2017).
Operations management: A supply chain process approach
. Retrieved from https://content.ashford.edu
Gary Yamauchi
6:339 Apr at 6:33
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WK5 DISCUSSION 2
Hello All,
Here is my post of for this week’s Discussion 2.
Reverse logistics or returns management is one of the costliest parts of running a business. Statistically, it has been estimated that up to 20% of all products are returned, which carries an additional cost of $1.50 for every $1.00 returned. For example, if a $100.00 item is sold and then returned, it costs the company an additional $150.00 (Wisner, 2017), which comes to a grand total of $250.00; a very steep loss, indeed.
Discuss the problems associated with reverse logistics or product returns.
Aside from the cost, there are several other more intangible considerations that factor into the return. For instance, did the employee who took the return handle the situation in a way the made the customer feel as if there was nothing wrong or guilty to feel about the return?
If it was a return with a cash payment, did customer receive the right amount of money?
If the merchandise was a high-ticket item and the payment was cash, is the customer requesting dollar bills other than the ones that were brought in. This may sound odd, but I had a situation where a customer bought a new car with cash on a Friday evening, then came back the next day and demanded to be paid in cash. We told her that all of the cash was dropped and that we couldn’t even open the safe until Monday, because of the timer and that the Business Manager had the keys that were also required to open the safe.
That was when she screamed out I don’t want the same bills, I want different ones. At that point, we realized that the cash she handed us could have been counterfeit. On Monday, we returned all of the cash that she handed us.
Consider a product that you have recently returned.
In Cambodia, if you buy something, you pretty much own it. This is a very different culture. I’ve only found a few stores that are willing to take anything back. Usually, the packaging must be intact. Once it is opened, its yours. They also really don’t care whether you keep your purchase or return it, as the concept of customer service is non-existent.
What was the impact on the business where you returned the product?
As the item was a small, computer peripheral, with a total value under $10.00 it didn’t impact the store in any way. The employee just looked at me like, why did you buy it in the first place? Duh?
How did the return process influence your sense of product service and satisfaction?
Living in a third world country is a very different experience, one that I’ve grown accustomed to over the last 10 years. Thus, there is very little that can actually surprise me. I will say that the one thing that surprised me when I first came here, was that the cell phone network that was being built up was already 3G, while every carrier like AT&T, Verizon, Sprint, etc. were just getting going. So, when I got there, I enjoyed 3G service long before it was even available throughout all of San Francisco. The reason for such oddities is that when a new market opens up, the get stocked with the latest products from the manufacturer. In this case it was 3G routers for cell carriers.
In essence, Cambodia, like many other 3rd world countries are where the US was 30-40 years ago in customer service. As the economies improve, with more education in business protocols and management techniques, customer service will increase. Its not if, but when.
Jessica Fishback
Yesterday8 Apr at 13:11
Manage discussion entry
Integrated Supply Chain Process Model:
The benefits of deploying an integrated supply chain process at any retail or manufacturing organization as that is deployed at Walmart or Toyota are to manage the processes that create value for the goods and services provided to customers, creates a cohesive connectivity through the whole entire chain, creates a smooth day-to-day process, and reduce waste within the process. Since Walmart and Toyota are big organizations with a ton of supply chain processes and suppliers, an integrated supply chain process overall helps the organization.
Some key factors associated with successful deployment of the model are setting performance metrics, monitoring and identifying integration problems and competitive weaknesses, assess performance and collaborate to improve them. Supply chain collaboration is a leading success factor. The method I would consider appropriate for measuring the integrated process is supply chain production flexibility because it is the average time required for supply chain to quickly react to unplanned demand spikes. This method can really save the organization money and make more money. Especially in a time like right now with this pandemic, when so many supplies are having an unplanned spike, it can really benefit the organization if they are able to react appropriately.
Hey Class,
According to our text process integration includes sharing, collaborating, and coordinating information and resources to jointly manage a process. (Wisner, 217). When companies in a supply chain share information amongst one another and create strategic plans to produce income it can substantially reduce supply chain costs, provide flexibility toward market changes, and helps increase the use of resources. As the process that is implemented matures so does the performance so everyone benefits.
The benefits of deploying an integrated chain process at any retail or manufacturing organization such as Walmart or Toyota is that it allows these companies to create value for the goods and services they provide to customers. This integration indirectly benefits not only both companies but the customer and suppliers as well.
The supply chain process support the strategic plan of the business employing these strategies by creating and maintaining customer relationships, balancing customer demand with supply capabilities, and creating and maintaining supplier relationships.
Some key factors associated with successful deployment of the model include identifying obstacles that impede process integration along supply chain and take steps to eliminate them to establish more competitive supply chains. This can be accomplished by employing knowledge- management solutions.
The method I would consider appropriate for measuring the integrated process is supply chain operation reference (SCOR) model. The SCOR model assists with the integration by “linking the delivery operations of the seller to the sourcing operations of the buyer (Wisner, 2017).” The SCOR model is used to help unit measure its supply chain performance against other companies and provide effective communication performance measurement, and integration of processes among supply chain members. (Wisner, 2017).
Resources
Wisner, J. D. (2017).
Operations management: A supply chain process approach
. Retrieved from https://content.ashford.edu
Amircal webb
Wednesday8 Apr at 22:02
Manage discussion entry
Hey Class,
According to our text process integration includes sharing, collaborating, and coordinating information and resources to jointly manage a process. (Wisner, 217). When companies in a supply chain share information amongst one another and create strategic plans to produce income it can substantially reduce supply chain costs, provide flexibility toward market changes, and helps increase the use of resources. As the process that is implemented matures so does the performance so everyone benefits.
The benefits of deploying an integrated chain process at any retail or manufacturing organization such as Walmart or Toyota is that it allows these companies to create value for the goods and services they provide to customers. This integration indirectly benefits not only both companies but the customer and suppliers as well.
The supply chain process support the strategic plan of the business employing these strategies by creating and maintaining customer relationships, balancing customer demand with supply capabilities, and creating and maintaining supplier relationships.
Some key factors associated with successful deployment of the model include identifying obstacles that impede process integration along supply chain and take steps to eliminate them to establish more competitive supply chains. This can be accomplished by employing knowledge- management solutions.
The method I would consider appropriate for measuring the integrated process is supply chain operation reference (SCOR) model. The SCOR model assists with the integration by “linking the delivery operations of the seller to the sourcing operations of the buyer (Wisner, 2017).” The SCOR model is used to help unit measure its supply chain performance against other companies and provide effective communication performance measurement, and integration of processes among supply chain members. (Wisner, 2017).
Resources
Wisner, J. D. (2017). Operations management: A supply chain process approach. Retrieved from https://content.ashford.edu