Review the Roles of Line Management and Social Network and Information Technology sections. Discuss the various roles in the organization and detail the similarities and differences within each role. Also, discuss how innovative technology management shapes how we communicate amongst coworkers within an organization. (Information Technology and Organizational Learning)
School of Computer & Information Sciences
ITS-631- Operational Excellence
Chapter 5 – Information Technology and
Organizational Learning
The Role of Line Management
• Role of Middle/ Line Management
• Possess an effective combination of skills that can provide
positive strategic learning infrastructures
• Understand the core issues of productivity in relation to
competitive operations and ROI
• Close to the day-to-day operations
• Determine how new processes can be implemented
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Line Management
• Usually manage an entire business unit
• Have ROI responsibilities
• Have middle managers reporting to them
• Managers of managers
• Executives in training
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First-Line Managers
• Manage nonmanagers
• Have supervisory employees
who report to them
• Do not carry the responsibility
for a budget line unit
• Supervisors
• Lowest-level middle
manager
• Manage operational
personnel within the
department
• Management Vectors
/Organizational Tier
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Knowledge Management
• Knowledge Management = competitive advantage of organizations
depends on their ability to create, transfer, utilize, and protect
difficult to intimate knowledge assets.
• Tacit knowledge to responsive organizational dynamism
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Change Management
• Organizational change is important to understand within
organizational learning
• The amount of change required is increasing due to ever-changing
technology.
• Understanding the external environment
• Evaluation of the inside of the organization
• Readiness of the organization
• Cultural change as inevitable
• Making the case for change
• Sustaining change
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Change Management for IT Organizations
• Gain Support for change from employees and non-IT managers
• Implement change along measurements for the work so that the
results of the change are clearly determined.
• Implement a new culture of collaboration in which employees share
more information and work in more teams.
• Raise the level of awareness of the technology process and work so
that there is less of a tendency for reversion.
• Implement an ongoing measurement process for the work to detect
any problems.
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Social Networks and Information Technology
• The expansion of social
networks through the use of
innovations changes the way
information flows in and out of
an organization.
• Controls typically manifest
themselves in the form of new
processes and procedures.
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References
• Langer, A. M. (2018). Information Technology and Organizational
Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-13823858-9
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