PART A (150 words)
Discuss the challenges or barriers the organization/association might face in providing quality care and decreasing healthcare cost. What advantages might the organization/association offer toward improved quality and reduced healthcare cost?
PART B ( see direction)
Nursing home or skilled nursing facility,
Outpatient facility, such as a physician’s office or urgent care clinic,
Hospital department (i.e. laboratory, radiology department, surgery department, emergency department, etc.).
HTHS301 – Health Services Management l
Week 4 Assessment Directions and Rubric
This Assessment is worth 10% of your grade.
Deadline
Due by the end of Week 4 at 11:59 pm, ET.
Completing this Assessment will help you to meet the following:
Course Outcomes
• Develop an understanding of and implementation strategies for motivation and
conflict resolution in health care
• Articulate the function and importance of human resources management.
• Identify issues in staffing and organization of health care personnel.
• Identify future trends in legal, regulatory, and ethical issues
Program Outcome
• Analyze and apply contemporary knowledge and skill sets to work and problem
solve effectively in managerial/leadership capacity and health services setting
Directions
Whether in a skilled nursing facility, a private medical practice, a hospital, or a health
care company, a health care manager plays an essential role. Health care managers deal
with the business side of medicine, providing the support their employers need in order
to deliver the best health care available.
Health care administrators are entrusted with numerous major responsibilities which
often include; recognizing the trends and challenges in health care delivery, managing
human resources, identifying and resolving staffing issues, and motivating employees
and managing issues of conflict.
This Assessment has two parts (Part 1 and Part 2) which must be completed:
Part 1
Write an 850-word report that evaluates the role of a health manager in promoting the
delivery of health services in one of the following health care settings:
•
•
•
Nursing home or skilled nursing facility,
Outpatient facility, such as a physician’s office or urgent care clinic,
Hospital department (i.e. laboratory, radiology department, surgery department,
emergency department, etc.).
From the perspective of a health manager, the following must be included in the report:
HTHS301 – Report Analysis
•
•
•
2
Identify a health care setting from the list provided
Describe the role the health care manager may have in managing human
resources in the chosen healthcare setting and include:
o Hiring and termination responsibilities of the healthcare manager
o Staffing and organizational strategies the healthcare manager might use to
achieve better outcomes
o The health care managers’ role in staff education
o Tactics a healthcare manager might use to increase employee engagement
and increase motivation
Describe at least one method to manage conflict in the workplace
o Hint – Conflict resolution is a necessary task for the health care manager.
Conflicts may exist between staff, between physicians and staff, between
the staff and the patient or patient’s family. The conflicts may range from
disagreements to major controversies that may lead to lawsuits or
violence. Conflicts have an adverse effect on productivity, morale, and
patient care. They may result in high employee turnover, decrease staff
involvement, and affect productivity
Format the document per APA guidelines. Include at least three scholarly references
and in-text citations.
Part 2
Using the provided template complete each section of the chart for the health setting
you selected in Part 1. An example is supplied to give an idea of the expectations, do not
include the provided example as part of the completed chart assignment.
Trend in
Healthcare
Ethical
Regulatory
Legal
List Three Examples for each
Trend
➢ End-of-life issues
➢
➢
➢
➢
➢
➢
➢
Describe Briefly One of the Examples
for each Trend
End-of-life issues will increase in
importance as the population ages. The
decision-making process, as well as the
financing that pays for end-of-life care
will need to be addressed. Issues
needing focus may include
autonomous decision making,
importance of advance directives, and
restricting care in futile treatments.
HTHS301 – Report Analysis
➢
➢
3
HTHS301 – Report Analysis
Criteria
Content
70 points
Chart
20 points
Mechanics
10 points
4
HTHS301 Report Analysis Grading Rubric
Meets Expectations
Average
Needs Improvement
63 – 70 points
Identifies health setting from the
list provided. Explains role the
health care manager may have
in managing human resources
to include hiring and
termination responsibilities,
staffing and organizational
strategies used to achieve better
outcomes, managers’ role in
staff education, and tactics used
to increase employee
engagement and motivation.
Describes at least one method to
manage conflict in the
workplace. Provides at least 3
scholarly references and
citations; word count is
minimum of 850 words.
49 – 62 points
Identifies health setting from
the list provided. Some
elements may be missing
which include the role of the
health manager in managing
human resources, such as
hiring and termination
responsibilities, staffing and
organizational strategies used
to achieve better outcomes,
role in staff education, and
tactics to increase employee
engagement and motivation.
Describes at least one method
to manage conflict in the
workplace. Provides two
scholarly references and
citations. Word count is 750
to 849 words.
20 points
Chart is filled out in its entirety
with three examples given for
each healthcare trend; provides
a description of one example for
each healthcare trend.
9 – 10 points
Document formatted per APA
guidelines; 0-1 spelling and/or
grammatical errors.
15 – 19 points
Provides two to three
examples for each healthcare
trend; describes one example
for each healthcare trend.
7 – 8 points
Document formatted per
APA guidelines with 1-2
formatting errors; 2-5 spelling
and/or grammatical errors.
0 – 48 points
Demonstrates a limited ability
to define the role of the health
manager in a health setting.
Many elements missing which
may include role of the health
manager in managing human
resources, such as hiring and
termination responsibilities,
staffing and organizational
strategies used to achieve better
outcomes, role in staff
education, and tactics to
increase employee engagement
and motivation, and/or
describes one method to
manage conflict in the
workplace. Provides 0-1
scholarly reference and
citations. Word count is below
750 words.
0 – 14 points
Provides one to two examples
for each healthcare trend; and/or
describes one example for each
healthcare trend.
0 – 6 points
More than 2 APA formatting
errors; more than 5 spelling
and/or grammatical errors.
Total Points:
Instructor
Comments:
Points
HTHS301 – Health Services Management l
Portfolio Project Directions and Rubric
This Portfolio Project is worth 20% (5% weekly submission/15% final submission) of your
grade.
Completing this Assessment will help you to meet the following:
Course Outcomes
• Assess the role, trends, and challenges in health care management
• Employ basic management techniques in health care organizations
• Evaluate the critical role that communication plays in a health care organization
• Demonstrate an understanding of financial responsibility and the budgetary process in healthcare
Program Outcomes for Health Services Administration, B.S.
• Analyze and apply contemporary knowledge and skill sets to work and problem solve effectively in a
managerial/leadership capacity and health services setting
• Utilize effective skills in leadership, long-term care management, human resource development, financial
and strategic planning, legal and ethical considerations, and patient safety and quality care in the health
services environment
• Evaluate and apply leadership skills, including recognizing and using soft skills in the health care
environment
Program Outcome for Human and Social Services, B.S.
• Analyze the impact and interaction of public policy issues with human services, including legal
considerations and funding mechanisms related to non-profit, private and public human services
agencies.
Institutional Outcomes
• Information Literacy and Communication – Utilize appropriate current technology and resources to
locate and evaluate information needed to accomplish a goal, and then communicate findings in visual,
written and/or oral formats.
• Relational Learning – Transfer knowledge, skills and behaviors acquired through formal and informal
learning and life experiences to new situations.
• Thinking Abilities – Employ strategies for reflection on learning and practice to adjust learning processes
for continual improvement.
• Quantitative and Scientific Reasoning – Follow established methods of inquiry and mathematical
reasoning to form conclusions and make decisions.
Scenario
Health care management professionals should not take lightly the intricacies involved with
delivering health care services. Regulations, third-party payer requisites, licensing, and
accreditation standards contribute to these intricacies. The utilization of official policies and
standardized procedures can mitigate the complexity by promoting workplace safety,
regulatory compliance, and the delivery of safe, high-quality patient care. (Irving, 2014)
In this scenario you are a new program administrator of an outpatient chronic wound care
center. You have functioned in your role for a little over one year. You manage a staff of 14
HTHS301 – Portfolio Project
2
individuals which consists of front office personnel, billing personnel, medical assistants,
nurses, and several physicians. The wound center, according to Anne Irving (2014), utilize
formalized, written policies and procedures that fulfill a number of important purposes:
•
•
•
•
•
•
Facilitate adherence with recognized professional practices.
Promote compliance with regulations, statutes, and accreditation requirements such as
HIPAA, EMTALA, CMS Conditions of Participation, and the Joint Commission.
Reduce practice variation.
Standardize practices across multiple wound clinics within a single wound care
management company.
Serve as a resource for staff, particularly new personnel.
Reduce reliance on memory, which, when strained, has been shown to be a major
source of human errors or oversights. (2014)
Recently you have been approached by several staff members who have expressed concerns
about one of the wound center physicians. The medical assistant mentioned that several
patients have complained to her that the physican seems in a hurry and does not listen to their
concerns. One of your nurses also stated that several of the patients have complained of
increased pain after treatment and that their wounds appear worsened. Your clinical nurse
leader has expressed that the physician is not documenting his clinic procedures daily; in fact,
sometimes several days will pass before he completes his notes in the patient’s medical record.
Additionally, the billing associate has complained that the physician has not been filling out
the procedures and diagnosis codes on the Superbill for each patient visit for reimbursement.
In the last month you have also received several phone calls from the hospital’s outpatient
billing department notifying you of payment denials on several wound center patient
accounts.
You decide to review the physicians’ healing outcomes in the center’s clinical database and
discover that his healing rates and quality indicator scores are far below the standardized
expectations. Many of the physician’s entries in the patients charts are incomplete. As you
review the physicians’ documentation further you see that his poor outcomes have been an
ongoing trend intermittently over the last several years. The physician was counseled twice
over a period of two years by the former wound center administrator. After being counseled,
the physician showed a slight improvement in outcomes and quality indicators each time.
Subsequently, within several months after each counsel a downward trend in quality
measures reoccurred. Patient volumes are at an all time high in the clinic and the physician
seems stressed. Patient satisfaction scores are declining.
The purpose of developing this portfolio project is for you to demonstrate your leadership
skills and knowledge as a health care administrator/manager in the areas of: trends and
challenges that exist in health care management; the basic management techniques utilized in
health care organizations; the role that communication plays in a health care organization; and
the financial responsibility and budgetary process in health care. Your project will discuss
issues and solutions in the scenario relating to:
HTHS301 – Portfolio Project
•
•
•
•
•
3
Delivery of evidence-based health care treatment
Quality improvement processes
Financial improvement/costs reduction
Effective communication
Formalized written policies and procedures
The intended audience is your wound clinic physician, the clinical nurse leader, and the
hospital executive team which should include the hospital President or Chief Executive Officer
(CEO), Chief Nursing Officer (CNO), hospital Medical Officer, Chief Financial Officer (CEO),
and any other senior management team members you deem necessary.
Scenario reference citiation:
Irving, Anne. (2014, October 13). Policies and Procedures for Healthcare Organizations: Risk
Management Perspective. Patient Safety & Quality Healthcare (PSQH).
https://www.psqh.com/analysis/policies-and-procedures-for-healthcare-organizations-arisk-management-perspective/
Directions
Applying the information shared in the scenario above, each week you will analyze and
critically evaluate the wound care center in written format to eventually provide a cohesive
report that addresses actions, recommendation, the role of communication, finance, patient
safety, quality of care, and policies and procedures. It will be important to support your
findings with scholarly resources pursuant to each required deliverable.
Requirements and Formatting
Your Portfolio Project must be formatted according to APA requirements.
Deadline
Deliverable items for the Portfolio Project will be required at different points during the
course. Details for each submission are included below in the Deliverable Descriptions.
Deliverable Descriptions
Week 2: Immediate Actions and Long-term Recommendations
• Due by the end of Week 2 at 11:59 pm, ET.
Write a minimum of 250-word report to the physician, nurse clinical leader, and hospital
executive team that includes a brief restatement of the scenario and identifes the problem and
the immediate steps and long-term recommendations you will make to address the issues
described in the scenario. Use at least one scholarly reference in your report to support your
recommendations.
HTHS301 – Portfolio Project
4
Points to include as you write your report:
•
•
•
•
Identify the problem(s)
Immediate and long-term actions to address issue
Basic management techniques you would use in addressing the issues in the scenario
Technology and resources you used to evaluate the information needed to address the
problem
Week 3: The Role of Communication
• Due by the end of Week 3 at 11:59 pm, ET.
Write a 250-word report to the physician, nurse clinical leader, and hospital executive team
that describes the role of communication in addressing the issues described. Use at least one
scholarly reference in your report to support your assertions.
Points to include as you write your report:
•
•
•
Communication methods used with physician, nurse, and hospital executives
Listening skills used
o Hint – think about “Soft Skills” which are a combination of people skills, social
skills, personality traits, attitudes, social intelligence and emotional intelligence
that help individuals to navigate their environment, work well with others,
perform well, and achieve their goals
Managing patient complaints, concerns, and patient satisfaction
o Hint – Health care organizations have processes for addressing patient
complaints and grievances to follow federal regulations and accreditation
standards, as well as to protect patients and reduce liability. Current trends in
health care such as patient-centered care and patient satisfaction data make
seeking and responding to patient feedback increasingly important components
of risk management and patient safety programs. For example, patient
complaints are associated with both clinical complications and increased risk of
malpractice litigation.
Week 4: Financial and Budgetary Aspects
• Due by the end of Week 4 at 11:59 pm, ET.
Write a minimum of 250-word report to the physician, nurse clinical leader, and hospital
executive team that describes the financial and budgetary aspects that may be affected by the
identified issues recently described. Use at least one scholarly reference to support your report.
Points to include as you write your report:
• Denials of payment and effect on wound center financials
• How billing might affect your annual wound center budget
• How patient volumes may affect quality of care
• Quality and health care costs
HTHS301 – Portfolio Project
5
Hint – think about value-based care, implementation of Centers of Excellence, use of evidencebased clinical guidelines, improvements in quality could lower costs by reducing
complications or hospital readmissions
Week 5: Patient Safety and Quality Care
• Due by the end of Week 5 at 11:59 pm, ET.
Write a 250-word report to the physician, nurse clinical leader, and hospital executive team
that describes patient safety and quality care aspects that are affected by the identified issues.
Use at least one scholarly reference to support your report.
Points to include as you write your report:
• Were clinical practice guidelines (evidence-based medicine) observed by the physician
• How might patient satisfaction be affected
• Technology and resources, you used to evaluate the information needed to address the
problem
Week 6: Written Policies and Procedures
• Due by the end of Week 6 at 11:59 pm, ET.
Write a minimum of a 250-word report to the physician, nurse clinical leader, and hospital
executive team that describes the importance and use of formalized written policies and
procedures in the health care setting of the wound center. Use at least one scholarly reference
to support your report.
Points to include as you write your report:
•
•
•
How formal policies might facilitate adherence with recognized professional practices
How policies and procedures (P&P) satisfy compliance with regulations, statutes, and
accreditation agencies in the wound center
Why standardized procedures might reduce practice variation
Hint – P&Ps should be standardized across multiple wound clinics within a single wound care
management company; P&Ps serve as a resource for staff; P&Ps reduce reliance on memory,
and stressed workers have been shown to be a major source of human errors or oversights.
Week 7: Final Submission to ePortfolio
• Due by the end of Week 7 at 11:59 pm, ET.
This week is the final submission of your Portfolio Project. Combine all five of the weekly
deliverables into one cohesive paper that flows together into a logical report. Incorporate
instructor feedback, make any added corrections, and then submit to your ePortfolio.
HTHS301 – Portfolio Project
6
Upload your Portfolio Project to the Program Outcome in your ePortfolio listed below for
Health Services Administration Degree. Use the following naming convention: HTHS301 –
Portfolio Project:
•
•
•
Analyze and apply contemporary knowledge and skill sets to problem solve effectively
in a leadership role in a health services setting.
Utilize effective skills in leadership, financial planning, and patient safety and quality
care in the health services environment.
Evaluate and apply leadership skills, including recognizing and using soft skills in the
health care environment.
Upload your Portfolio Project to the Program Outcome in your ePortfolio listed below for
Health and Human Services Degree. Use the following naming convention: HTHS301 –
Portfolio Project:
• Analyze the impact and interaction of public policy issues with human services,
including legal considerations and funding mechanisms related to non-profit, private
and public human services agencies.
For directions on how to upload your project to your ePortfolio, please see Student Resources
in Blackboard on the navigation pane.
Week 7.5: Reflection
• Due by the end of Week 7.5 at 11:59 pm, ET.
For the final piece of your Portfolio Project, you will reflect upon the course and how it directly
relates to your future workplace.
This reflection will be delivered as a Word document 1-2 pages in length.
For this reflection:
a) Analyze the importance of this project to your future career.
b) In your own words reflect on how this project meets the Program and Institutional
outcomes as stated on the first page.
Upload and submit your final reflection.
Reflection Grading Criteria
For specific grading information, please refer to the Portfolio Project Grading Rubric.
HTHS301 – Portfolio Project
Criteria
Content
70 points
APA Formatting
20 points
Mechanics
10 points
Instructor Comments
7
HTHS301 – Portfolio Project Grading Rubric – Weekly Assessments
Meets Expectations
Average
Needs Improvement
63 – 70 points
Fully analyzes the given
scenario including all “points to
include”. Properly addresses
the correct audience. Word
count is at least 250 words.
49 – 62 points
Provides an overall
analysis of the scenario.
Details are missing that
define some areas.
Somewhat addresses the
proper audience. Word
count between 250-150
words.
0 – 48 points
Demonstrates a limited ability to
analyze the given scenario. Does
not address the correct audience.
Many details are missing. Word
count less than 150.
16 – 20 points
The document is formatted
correctly per APA guidelines.
At least one reference and intext citations are included.
10 – 15 points
The document is mostly
formatted correctly per
APA guidelines.
Document contains at least
one reference.
0 – 9 points
The document is not formatted
correctly per APA guidelines.
Document contains no reference
10 points
No spelling and/or
grammatical errors.
7 – 9 points
1-3 spelling and/or
grammatical errors.
0 – 6 points
4 or more spelling and/or
grammatical errors.
Total
Points:
Points
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HTHS301 – Portfolio Project
Criteria
Content
70 points
APA Formatting
20 points
Mechanics
10 points
Instructor Comments
8
HTHS301 – Portfolio Project Grading Rubric – Final Submission
Meets Expectations
Average
Needs Improvement
63 – 70 points
The final submission fully
addresses each topic that was
required in the weekly
deliverables. The submission is
written as a cohesive document
with transitions and includes a
thorough analysis of each of the
required topics. A strong
understanding of the scenario
and the role of management
was demonstrated in the
submission. The word count is
at least 1250 words.
16 – 20 points
The document is formatted
correctly per APA guidelines.
At least three scholarly
resources were included with
correct use of in-text citations.
10 points
No spelling and/or
grammatical errors.
49 – 62 points
The final submission does
address each of the required
topics that were presented in
the weekly directions. The
submission may have lacked
logical transitions between
topics. There were some topics
that could have been further
developed to demonstrate the
function of management skills
based on the scenario. Word
count is 1000 to 1249 words.
0 – 48 points
The final submission does not
address each of the required
topics or the topics are not fully
examined. The submission is
not a cohesive document
addressing all topics. There
are many missing details and a
lack of understanding of the
scenario and the role of
management was
demonstrated. Word count is
below 1000 words.
10 – 15 points
The document is mostly
formatted correctly per APA
guidelines. The submission
contained 2 scholarly resources
and correct use of in-text
citations.
0 – 9 points
The document is not formatted
correctly per APA guidelines.
There were one or no scholarly
resources utilized or the
submission failed to
demonstrate proper in-text
citation.
7 – 9 points
1-3 spelling and/or
grammatical errors.
0 – 6 points
4 or more spelling and/or
grammatical errors.
Total
Points:
Points
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HTHS301 – Portfolio Project
9
HTHS301 Portfolio Project Reflection Grading Rubric
Criteria/Achievement
Level
Content
80 points
Writing Conventions
20 points
Instructor Feedback
Meets Expectations
Average
Needs Improvement
72-80 points
Reflection addresses more than the
minimum number of required elements.
Provides a deep, thoughtful reflection on
the role the project will play in the
student’s current or future career.
Provides a thorough and deep
examination of the strategies used to
complete the portfolio project by
addressing specific thinking strategies
used and evaluating their effectiveness.
Additionally, the student provides
insightful discussion related to the
achievement of Program and/or
Institutional Outcomes.
56-71 points
Reflection addresses the
minimum number of required
elements. Student reflects on
the role the project will play in a
future career. Discusses
strategies used to complete the
portfolio project by addressing
specific thinking strategies used
in creating the portfolio project.
The student addresses Program
and/or Institutional Outcomes.
0-55 points
Reflection does not address
all the required elements.
The student does not make
clear connections between
the project and his or her
future workplace. The
discussion related to the
importance of reflection
may be confused or unclear.
The student does not
address Program and/or
Institutional Outcomes.
18-20 points
Makes 0-1 errors in grammar, spelling,
and punctuation. All writing is of a
professional level, with no “text” or “chat”
language.
14-17 points
Makes minimal errors (2-4) in
grammar, spelling, and
punctuation. Writing is clear
with no “text” or “chat”
language. Errors do not distract
reader.
0-13 points
Makes several errors (5 or
more) in grammar, spelling,
and punctuation. Errors
distract reader and cloud
meaning of the message.
Some “text” or “chat”
language is used.
Total
Points:
Points
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