write responses to below discussions: each 100 words APA format
Textbook :
James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13
978-0-13-354424-4.
Discussion 1
Business intelligence is something that comprises of the various strategies and technologies used by enterprises for doing the data analysis of the various business information .Business intelligence is a way from which one can get historical,current and predictive views of the operations going inside the company.Some of the ways by which we can improve business intelligence is by:
1.By determining the ROI of the marketing strategy.
2.By deriving the knowledge and information from the sea of data.
3.By understanding what would drive the the required revenue for the business.
4.By personalizing the sales strategy and anticipating objections.
5.By avoiding bottlenecks and problems in a fragile market.
6.By creating more effective and consistent business model.
7.By getting a single and more consolidated view of the various types of customers as well as tracking the inventory and capitalize the different trends in the market.
8.By discovering the big picture of what motivates consumer behavior.
Discussion 2:
Satisfaction and happiness are the two key aspects that keep customers dependable to any brand and should be driving factors of your customer experience strategy. In order to make this happen, you ought to figure and execute the following to achieve the goals.
To begin with, you should Influence the power of synthetic intelligence-
it has been predicted
that by 2020, computer-generated agents like chatbots will run about 85% of the client interaction. A chatbot can aid to change the client experience to diminish the struggle it takes for a client to resolve an issue and can assimilate them flawlessly.
Secondly, you ought to Work towards satisfying your customers’ needs-Your customers must fall in love with your business and it can proceed if you are able to please their needs can do this if you ask for feedback every time somebody buys a product from you. Use both the positives and negatives to further enhance the customer knowledge and take actions when they trust a brand so share statistics about your company and its values in an honest way while addressing the needs of your customers
On the other hand there’s need for Streamline communication. Communication is the link of a business. You need to select the right communication channels along with the right linguistic and communication to reach people at the time when they need you the most. In epitome, you need to streamline the whole communications process and to create a unified customer journey. To improve it, all businesses need to seek to effectively carry out communication between the in-house team and their customers. This is particularly true in the case of merchandizing stores
Finally, there’s need to provide enhanced security to your customers using block chain People choose businesses that take the matter of their private data safety very earnestly. This is where block hawser might come in handy.
Discussion 3:
Steps Recommended for Facilitating effective Collaboration:
Collaboration of IT with the other teams have many potential benefits but it takes time and approach. There are some of the steps that are recommended for effective collaboration. In this first step is developing a coherent vision according to we need have a strong business-IT vision with multidisciplinary approach. This vision needs to have a strong understanding on the values, intellectual property and legal requirements of the organization. We need to develop a strategy what business is expecting from this collaboration and what type of technology to be used for support. The ultimate goa of this vision should be nurturing the internal working environment which enables the emergence of productive collaboration. Second step is developed plans for adapting according to this if have collaboration with one aspect which everyone agrees then collaboration need signification attention from the management. IT functions need to develop new skills according to the rapid growth in the collaboration with there associated technologies. Third step is starting with specific fundamentals. For building the effective strategy putting the technology fundamentals it takes time for facilitation effective collaboration. We need to have many collaborated workspaces in the organization for effective collaboration of the people. Fourth step for collaboration is establishing the principle of behavior. Effective collaboration should be based on principle rather than setting rules we need to have transparency of behavior not only on information. The results of collaboration are changing due to the cultural and behavioral practices in the organization. Final step for effective collaboration is gradually moving beyond the firewall. If we are discussing the privacy, risks and corporate liability this improved the strength of the collaboration.
Reference:
James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015
Discussion 4:
Effective collaboration is a very important element for the organization so that it can create strong teams in the company, and it can achieve the organization’s goals.
Communication plays a vital role in project management and team management and it will be a great support to effective collaboration. It is important to provide the best solutions and detail requirement process to team members and it is a vital part of the collaboration. Understanding the requirements and delivering business expectations can be successful with effective collaboration (Groeneweg & Wirtz, 2020).
Unity and harmony are other important factors for an effective collaboration process so every company should have a friendly environment, so employee works together and share their work and complete the task in time. The major success factor in an organization is to create successful teams so successful teams leads to successful projects. Employees and teams should have unity among them and harmony to manage, develop and deploy the work (McKeen & Smith, 2019).
Trust, Integrity, and authenticity are the major sources for effective collaboration, every individual in an organization should align with the company norms and guidelines so it is important to execute the same in their daily routine (Sinclair, 2019). Work ethics, business strategies, and collaborations are major contributions to effective collaboration so it will lead to the great output. Reliance, trust, and integrity should maintain in projects and in teams so that the bond will be long last and provide the best results.
Every company grows with long term strategies and goals with ethics, integrity, and trust so companies and employees should contribute effectively to create best teams and best projects.
References
Groeneweg, B., & Wirtz, M. (2020). Growth Through Collaboration: Creating a Highly Effective Engineering Team. Journal – American Water Works Association, 112(1), 52–57.
McKeen, J. D., & Smith, H. (2019). It strategy in action. Upper Saddle River, NJ: Pearson Prentice Hall.
Sinclair, D. (2019). The relationship between the project brief and the collaborative team. Assembling a Collaborative Project Team, 41–47.