it is a business communication handbook. I’m adding a template and checklist for the items that go in it. it all needs to in word document and in APA format with the hyperlink as shown in the pdf.
Business
Communication
Handbook
Prepared by
First/Last Name
As part of an assignment for
Advanced Business Communications
GEB3213 Spring 2020
Polk State College
Professor Mike Carter
Business Communication Handbook GEB3213 1
Table of Contents
………………………………………………………………………………………………………….4
……………………………………………………………………………………………………………………..4
……………………………………………………………………………………………………………………..4
Why This Handbook is Important…………………………………………………………………………………..4
…………………………………………………………………………………….4
Written………………………………………………………………………………………………………………………..4
Non Written…………………………………………………………………………………………………………………4
VerbalVerbal………………………………………………………………………………………………………………..4
Nonverbal Nonverbal…………………………………………………………………………………………………….4
…………………………………………………………………………………………………………………………4
Reminding Employees of Company Web Policy – 10.13…………………………………………………..4
Answering a Customer Complaint about Shipping and Handling – 10.15…………………………….4
Responding to a Demand for a Refund – 11.11…………………………………………………………………4
Writing Collection Letters – 12.12 (b)…………………………………………………………………………….4
Addressing a Passenger Complaint about a Rude Flight Attendant – 12.19………………………….4
Calming an Angry Coworker – 13.8………………………………………………………………………………..4
Saying No to the Boss – 13.11………………………………………………………………………………………..4
Reducing Wordiness – 16.10 (a-c)………………………………………………………………………………….4
Answering an Ethics Question – 18.11…………………………………………………………………………….4
Writing an Agenda – 19.8 (not a-c)…………………………………………………………………………………4
Summary of Finding Your Best Voice – page 333…………………………………………………………….4
From Module 21:………………………………………………………………………………………………………….4
Three types of Progress Reports – pages 354-55……………………………………………………………….4
What should go in a proposal – pages 345-53…………………………………………………………………..5
Two goals of a proposal (from Kienzler) – page 346…………………………………………………………5
Summary of Using the Internet for Research – page 363……………………………………………………5
Explaining ‘Best Practices – 23.8……………………………………………………………………………………5
………………………………………………………………………………………………….5
………………………………………………………………………………………………………………………….6
Business Communication Handbook GEB3213 2
Goals…………………………………………………………………………………………………………………………..6
Guarantee…………………………………………………………………………………………………………………….6
Mission statement…………………………………………………………………………………………………………6
Objectives……………………………………………………………………………………………………………………6
Outcomes…………………………………………………………………………………………………………………….6
Outputs………………………………………………………………………………………………………………………..6
Vision Statement…………………………………………………………………………………………………………..6
Warranty……………………………………………………………………………………………………………………..6
………………………………………………………………………………………………………………………………7
Business Communication Handbook GEB3213 3
Executive Summary
Introduction
Background
Why This Handbook is Important
Forms of Business Communication
Written
Non Written: Written”
Verbal:Verbal”
Nonverbal :Nonverbal”
Examples
Reminding Employees of Company Web Policy – 10.13
Answering a Customer Complaint about Shipping and Handling – 10.15
Responding to a Demand for a Refund – 11.11
Writing Collection Letters – 12.12 (b)
Addressing a Passenger Complaint about a Rude Flight Attendant – 12.19
Calming an Angry Coworker – 13.8
Saying No to the Boss – 13.11
Reducing Wordiness – 16.10 (a-c)
Answering an Ethics Question – 18.11
Writing an Agenda – 19.8 (not a-c)
Summary of Finding Your Best Voice – page 333
Business Communication Handbook GEB3213 4
From Module 21:
Three types of Progress Reports – pages 354-55
What should go in a proposal – pages 345-53
Two goals of a proposal (from Kienzler) – page 346
Summary of Using the Internet for Research – page 363
Explaining ‘Best Practices – 23.8
Bibliography and sources
Business Communication Handbook GEB3213 5
Glossary
Goals
Guarantee
Mission statement
Objectives
Outcomes
Outputs
Vision Statement
Warranty
Business Communication Handbook GEB3213 6
Index
Addressing a Passenger Complaint about a
Rude Flight Attendant…………………………4
Answering a Customer Complaint about
Shipping and Handling……………………….4
Answering an Ethics Question…………………4
Background…………………………………………..4
Calming an Angry Coworker…………………..4
Executive Summary……………………………….4
Explaining ‘Best Practices………………………5
Forms of Business Communication………….4
Forms of Business Communiction
non written………………………………………..4
Goals……………………………………………………6
Guarantee……………………………………………..6
Introduction…………………………………………..4
Mission statement………………………………….6
Objectives…………………………………………….6
Outcomes……………………………………………..6
Outputs…………………………………………………6
Reducing Wordiness………………………………4
Reminding Employees of Company Web
Policy……………………………………………….4
Responding to a Demand for a Refund……..4
Saying No to the Boss…………………………….4
Summary of Finding Your Best Voice……..4
Summary of Using the Internet for Research
………………………………………………………..5
Three types of Progress Reports………………4
Two goals of a proposal………………………….5
Vision Statement……………………………………6
Warranty………………………………………………6
What should go in a proposal………………….5
Why This Handbook is Important……………4
Writing an Agenda…………………………………4
Writing Collection Letters………………………4
Business Communication Handbook GEB3213 7
- Executive Summary
Introduction
Background
Why This Handbook is Important
Forms of Business Communication
Written
Non Written: Written”
Verbal:Verbal”
Nonverbal :Nonverbal”
Examples
Reminding Employees of Company Web Policy – 10.13
Answering a Customer Complaint about Shipping and Handling – 10.15
Responding to a Demand for a Refund – 11.11
Writing Collection Letters – 12.12 (b)
Addressing a Passenger Complaint about a Rude Flight Attendant – 12.19
Calming an Angry Coworker – 13.8
Saying No to the Boss – 13.11
Reducing Wordiness – 16.10 (a-c)
Answering an Ethics Question – 18.11
Writing an Agenda – 19.8 (not a-c)
Summary of Finding Your Best Voice – page 333
From Module 21:
Three types of Progress Reports – pages 354-55
What should go in a proposal – pages 345-53
Two goals of a proposal (from Kienzler) – page 346
Summary of Using the Internet for Research – page 363
Explaining ‘Best Practices – 23.8
Bibliography and sources
Glossary
Goals
Guarantee
Mission statement
Objectives
Outcomes
Outputs
Vision Statement
Warranty
Index
GEB3213 Business Communication Handbook Checklist – Master
Name: ____________________________
· Executive Summary – page 410; write and place at the beginning of your Handbook (2.5 pts)
· Introduction – page 411; write and place at the beginning of your Handbook (2.5 pts)
· Background – why this handbook is important
· Forms of Business Communication – define
· Written communication
· Non-written communication
· Verbal communication
· Nonverbal communication
· Reminding Employees of Company Web Policy – 10.13
· Answering a Customer Complaint about Shipping and Handling – 10.15
· Responding to a Demand for a Refund – 11.11
· Writing Collection Letters – 12.12 (b)
· Addressing a Passenger Complaint about a Rude Flight Attendant – 12.19
· Calming an Angry Coworker – 13.8
· Saying No to the Boss – 13.11
· Reducing Wordiness – 16.10 (a-c)
· Answering an Ethics Question – 18.11
· Writing an Agenda – 19.8 (not a-c)
· Summary of Finding Your Best Voice – page 333
· From Module 21:
· Three types of Progress Reports – pages 354-55
· What should go in a proposal – pages 345-53
· Two goals of a proposal (from Kienzler) – page 346
· Summary of Using the Internet for Research – page 363
· Explaining ‘Best Practices’ – 23.8
Glossary Section (1 pt. each – 8 total)
· Mission statement
· Vision statement
· Goals
· Objectives
· Warranty
· Guarantee
· Outputs
· Outcomes
Final tasks for creating your Handbook:
· Create/update TOC (2.5 pts.)
· Create/update Index (2.5 pts.)
Scoring: Topics – 2 pts each (2×16=32); Glossary 1 pt. each (1×8=8); Exec. Summary and Intro. 2.5 pts. each (2×2.5=5); TOC and Index (2.5 pts. each (2×2.5=5) = 50 pts. possible max.