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What Sparks Ethical Decision Making? The Interplay Between Moral Intuition
and Moral Reasoning: Lessons from the Scholastic Doctrine
Article in Journal of Business Ethics · November 2017
DOI: 10.1007/s10551-016-3221-8
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What Sparks Ethical Decision Making? The Interplay Between
Moral Intuition and Moral Reasoning: Lessons
from the Scholastic Doctrine
Lamberto Zollo1 • Massimiliano Matteo Pellegrini2 • Cristiano Ciappei1
Received: 20 July 2015 / Accepted: 17 May 2016
! Springer Science+Business Media Dordrecht 2016
Abstract Recent theories on cognitive science have
stressed the significance of moral intuition as a counter to
and complementary part of moral reasoning in decision
making. Thus, the aim of this paper is to create an inte-
grated framework that can account for both intuitive and
reflective cognitive processes, in order to explore the
antecedents of ethical decision making. To do that, we
build on Scholasticism, an important medieval school of
thought from which descends the main pillars of the
modern Catholic social doctrine. Particularly, the focus
will be on the scholastic concept of synderesis, which is an
innate human faculty that constantly inclines decision
makers toward universal moral principles. Managerial
implications are discussed, stressing how a rediscovery of
decision makers’ intuitive moral judgments could be rele-
vant in the reflective thinking practice of managers’ ethical
reasoning, thus saving them from rational insensitivity to
ethical dilemmas.
Keywords Ethical decision making ! Dual processing
theory ! Intuition ! Emotion ! Cognition ! Synderesis
Introduction
Following recent corporate scandals in the global economic
scenario, research on ethical behavior has increasingly
developed within the general area of business. In particular,
ethical decision making has progressively gained relevance
in the management literature (Tenbrunsel and Smith-
Crowe 2008). A comprehensive body of research has been
produced, either with a theoretical or an empirical
approach (for an extensive review of this subject see, for
example, Craft 2013; Ford and Richardson 1994; O’Fallon
and Butterfield 2005). A primary and central element of all
this body of literature mainly remains a rationalist and
cognitive approach, among which Rest’s model of ethical
decision making (1986) is one of the most cited specific
frameworks. Building upon this, a variety of theoretically
positive and descriptive models of ethical decision making
have been proposed, all pointing to a predominance of
rational processes (e.g., Ferrell and Gresham 1985; Hunt
and Vitell 1986; Jones 1991; Treviño 1986). In such
models, intuition and emotions are set apart or completely
disregarded, and for this reason the rationalist approach
seems to encounter limitations and shortfalls, especially in
uncertain, unexpected, and dynamic contexts (Groves et al.
2008; Pellegrini and Ciappei 2015; Treviño et al. 2006). In
such circumstances, decision makers rely heavily on their
‘gut feelings,’ emotions, and intuitive mental processes
(Gaudine and Thorne 2001; Zhong 2011). For this reason,
social psychologists and business scholars have recently
rediscovered the importance of the emotive, instinctive,
and intuitive reactions of decision makers (Dane and Pratt
2007; Haidt 2001), a claim that is traditionally supported
by intuition-based models of human cognition (e.g., Evans
2008; Kahneman 2003; Stanovich and West 2000). Thus, it
seems reasonable to say that these intuitive and emotional
& Lamberto Zollo
lamberto.zollo@unifi.it
Massimiliano Matteo Pellegrini
dr.massimiliano.pellegrini@gmail.com
Cristiano Ciappei
cristiano.ciappei@unifi.it
1 Department of Sciences for Economics and Business,
University of Florence, Via delle Pandette, 9,
50127 Florence, Italy
2 Claude Littner Business School, University of West London,
Boston Manor Road, Brentford, London TW8 9GA, UK
123
J Bus Ethics
DOI 10.1007/s10551-016-3221-8
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- What Sparks Ethical Decision Making? The Interplay Between Moral Intuition and Moral Reasoning: Lessons from the Scholastic Doctrine
Abstract
Introduction