20191010020848retail_evaluation1.xlsx
use hospitality industry in las vegas. and I attached a form that you need to use.
>Sheet1
2 Retail Service Experience
Student Name:
Class & Section:
Name of Retail Outlet:
Date:
Evaluate the service in each of the following areas (if necessary, place n/a in one of the cells)
1 (low)
3
4 (high)
The location:
has visually attractive parking areas and building exteriors.
has a visually attractive entrance.
has staff members who are clean, neat, and appropriately dressed.
has a décor in keeping with its image and price range.
has signage that is easily readable and reflective of the organization’s image.
is easy to move around in.
is easy to navigate and locate what I’m looking for.
has restrooms that are thoroughly clean.
has service areas that are thoroughly clean – walk around. What do you see?
has employees who are readily available and willing to help you.
transactions are conducted in a timely manner.
quickly corrects anything that is wrong.
seems dependable and consistent (based on my first impression and eavesdropping).
provides an accurate bill.
completes service accurately.
seems to shift employees to maintain speed and quality of service during busy times.
provides prompt and quick service.
has employees who seem to be understanding of customer needs.
has employees who are knowledgeable and can answer questions.
makes you feel comfortable and confident in your dealings with them.
has personnel who are both able and willing to give you information about products and services.
makes you feel personally safe.
has employees who seem well-trained, competent, and experienced.
has employees who are sensitive to your individual needs and wants, rather than making you feel like a number.
makes you feel special.
anticipates your individual needs and wants.
has employees who are empathetic and reassuring if something is wrong.
Overall Impressions: Write a narrative of what you saw and experienced. What was good; what wasn’t? (300 words)
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