Total Quality Management
PROJECT: TQM STRATEGY
You are asked to develop a Total Quality Management Strategy Project for a company of your choice. Guidelines
Use the following Table of Contents: TQM Strategy Project
1. Introduction
a.
Draw the overall process mapping of the company (main and sub-processes). I.e: Process mapping, field investigations, QPS, flow charts,
etcetera. 2. Issues
a. Look for the gaps, issues and problems affecting the organization. List at least 3 main improvements axis you have identified through context analysis and pick up one improvement axis of your choice to base your TQM approach on.
3. Objectives a.
6.
Define your TQM objectives regarding your improvement axis
4. Strategy
a. Propose and discuss a global TQM strategy for this improvement axis
5. Design the QMS
Write a QPS (quality process sheet) to describe one process concerned by your improvement: resources, job description, people in charge, QC
a.
tools and devices (+KPI’s), inputs, outputs, purpose. Justify and describe all actions you will have to implement (or make people do)
Implementation
a.
Justify and describe how you will implement each action: timing, risks, etc
7. Measurements
a. Measure effectivity and evaluate objectives achievements (quality controls).
did you chose your KPI’s, why? Which tool are you planning to use to measure it? How will you guarantee the objectivity of your data, etc?
Describe how you will check effectivity of each of your action: how
8. Adjustments
a. Adjust actions accordingly and search for others improvements. guidelines
·
The minimum amount of words to be used is 2.500, and the maximum is 4.000.
·
Academic References (from Google Scholar, EBSCO, and others) are needed to support your argumentations.
·
Appendices and References will not count towards the final wordcount.
·
Font: Arial. Size: 12,5pts. Line spacing: 1,5. Text align: Justified.
LAUNCH: WEEK 8 / SUBMISSION: WEEK 13 ON MOODLE, BY 23.59HRS.
Weight: This task is worth 50% of your overall grade for this subject.
Outcomes: This task assesses the following learning outcomes:
· – LO1: Critically evaluate the definition, concepts, principles and models of TQM in company context
· – LO2: Assess the contributions of the TQM approach in the creation of competitive advantage
· – LO3: Discuss how the costumer-defined quality drives the TQM strategy and implementation
· – LO4: Understand the importance of continuous improvement within TQM
Knowledge and Identification of the main Issues
25%
Identifies and demonstrates a sophisticated understanding of the main issues / problems in the case study
Application 25%
Student applies fully relevant knowledge to the situation provided
Evaluation 25%
Student assembles a coherent response to the question, providing a range of support and justification that leads to a well-reasoned conclusion
Communication 25%
Student communicates ideas extremely clearly and concisely. Compliance with the guidelines on font, size, line spacing and text align will also be taken into account.
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Formatting
Title Page
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Outline
