see attachment
OFFICEADMINISTRATION
TELECOMMUNICATION
Instructions: Name the telephone service or feature that would be most appropriate in each of the following situations.
1. |
I would like to place credit on my phone and it is a Sunday evening. What device can be used? |
2. |
This feature is awesome. It allows me to receive calls on my cell phone which were made to my landline. |
3. |
The three P’s of telephone etiquette are? |
4. |
As a college student, this feature really helps me out when I want to call home and don’t have monies to pay for the call. |
5. |
I need the number for Long Bay Beach Resort. |
6. |
When I do this, callers can tell. It translates through my voice |
7. |
I forgot I didn’t have to dial the area code for this call. |
8. |
My boss hates when I don’t ___________ his calls. It looks unprofessional when I have to return and ask the caller questions. |
9. |
Hope Ministries wishes to call the bank, but they are aware that they will not get a direct call. What type of call will they receive? |
10. |
I don’t want to have to pay to call my Apple corp., I will need to call them _______________ and have them pay for the call. |
11. |
I should never let the front desk telephone ring more than _____ times as long as I can help it. |
12. |
I cannot deal with this person’s problem. This feature allows me to leave the customer temporarily while locating an appropriate person that can deal with the matter. |
13. |
Operator assisted cordless PBX with buttons for incoming and outgoing calls and extensions. |
14. |
These are three qualities of a switchboard operator. |
15. |
My boss is on his way to a meeting which has been cancelled. This is the fastest method I can use to contact him to let him know of the cancellation. |