short essay


Please read the attached article about changes in U.S. retail business. Consider the ways that different organizations might adapt to changing conditions, in order to remain successful or even grow. (Much has changed in the short time since this article was published!)

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Identify one example of adaption in each of the four frames, symbolic, political, human resource and structural. Explain why the adaptation represents a frame, and why it is a wise or unwise adaptation in your opinion.

Two-page essay, not including your title page and your references. APA formatting required.

Hard Lessons (Thanks, Amazon) Breathe New Life Into Retail Stores
By Michael Corkery Sept. 3, 2018 New York Times

Malls are being hollowed out. Shops are closing by the thousands. Retailers are going bankrupt.

But it may be too early to declare the death of retail. Americans have started shopping more — in

From the garden section at Walmart to the diamond counters at Tiffany & Company, old-school retailers
are experiencing some of their best sales growth in years.

The strong revenues start with a roaring economy and an optimistic consumer. With more cash in their
wallets from the tax cuts, Americans have been spending more.

The boom also reflects a broad reordering of the $3.5 trillion industry, with fewer retailers capturing
more of the gains. Stores that have learned how to match the ease and instant gratification of e-
commerce shopping are flourishing, while those that have failed to evolve are in bankruptcy or on the

“The retailers that get it recognize that Amazon has forever changed consumer behavior,” said Barbara
Kahn, a marketing professor and former director of the retailing center at the Wharton School. “I
shouldn’t have to work to shop.”

Many successful stores are now a cross between a fast-food drive-through and a hotel concierge.

Target’s shoppers can order sunscreen or a Tokidoki Unicorno T-shirt on their phone, pull up to the
parking lot and have the items brought to their car.

Nordstrom lets customers in some stores make returns by dropping their items into a box and walking
out — no human interaction required.

Walmart is employing 25,000 “personal shoppers” to select and package groceries for curbside pickup.

In recent weeks, all three retailers reported stronger-than-expected sales growth for the quarter. Traffic
to Target’s stores and online sites grew at its fastest pace since the company began keeping a record a
decade ago.

Doomsayers have predicted that online shopping, led by Amazon, would one day conquer all of retail,
rendering brick and mortar obsolete. As store closings set a record last year, no class of retailer was
spared — with the carnage hitting Madison Avenue boutiques, shopping malls and big-box stores. In
New York and elsewhere, many shops, big and small, continue to struggle.

But the pace of closings has slowed, as the most unprofitable stores have been culled and the weakest
companies have collapsed. At this time in 2017, nearly 5,700 stores had shut across the United States,
according to Coresight Research, a retail analysis and advisory firm. So far this year, about 4,480 have

Some big retailers, like J. C. Penney and Sears, are still sputtering, despite closing lagging stores and
sprucing up ones that remain open. But the stronger players are capitalizing on the industry’s failures.
Target said it was picking up new toy customers in the wake of the Toys “R” Us liquidation this spring.

The rebound is feeding the broader economy. Hiring is up, with an average of roughly 50,000 retail jobs
being added each month since February, according to the National Retail Federation.

Last year, a wave of retail layoffs fueled fears about the long-term health of a huge part of the job
market. One in about every 10 American workers is in retail.

“There has been a shakeout, and 2017 was seen as the bottom,” said Melina Cordero, head of retail
research for the Americas at the real estate firm CBRE.

Far from retrenching, many retailers are expanding their physical presence or spending billions to
overhaul existing stores.

Dollar General plans to open 900 stores this year, as it deepens its reach into rural America with
inexpensive food and clothing. The company is building a huge following in areas where there are fewer
places to shop, particularly in the South and in parts of the Midwest.

At the other end of the spectrum, Tiffany said it was embarking on a three-year renovation of its flagship
store on Fifth Avenue — the setting for the classic film “Breakfast at Tiffany’s” and a magnet for tourists.

The newly renovated flagship will probably include expanded retail space as well as hospitality offerings,
driven by the success of its in-store “Blue Box” Cafe, which on some days can have a wait list of more
than 1,000 people and features a $32 “Breakfast at Tiffany.” Tiffany’s success is built almost entirely on
its stores, which account for more than 90 percent of its revenues.

“We have big expectations for this project,” Tiffany’s chief executive, Alessandro Bogliolo, told analysts
in a conference call last week. The renovation is expected to reduce the company’s near-term profits,
signaling the importance.

One of the most ambitious and costly makeover attempts is taking place at Target. The retailer stormed
across the American suburbs more than a decade ago, building hundreds of big-box stores known for
affordable, hip clothing and furnishings.

But many shoppers had grown tired of Target’s cavernous stores, and its cool edge had slipped. Target
has lately targeted a new market of young urbanites — with plans to open about 30 smaller stores in
cities and near college campuses this year.

Many of the new stores are supposed to be all things to all shoppers — what the industry calls an “omni-
channel” experience.

Customers can order online and pick up at the store. They can order online and have their purchases
delivered home, in some cases, on the same day. Or they can visit the store; employees’ starting salaries
were raised in an effort to bolster retention and morale.

“Our stores are at the center of our strategy, and they are at the center of our success right now,”
Target’s chief executive, Brian Cornell, said in a conference call last month after the retailer reported its
largest quarterly sales growth in 13 years.

Tiffany Tully, 33, said recent changes to her local Target in Minneapolis had made shopping there more
pleasant. The clothing displays, she said, feel more carefully curated and “appealing to the eye.” And she
likes the convenience of returning Target items she buys online to the store rather than having to ship
them, as with Amazon.

“Technically I am a millennial, but I like going to stores,” said Ms. Tully, a stay-at-home mother.

Retailers have been tweaking their store and online strategies for years. But it’s only recently that
Amazon’s blistering success has prodded the incumbents to try to reinvent themselves.

Ms. Kahn of the Wharton School said retailers could have made these improvements decades ago if they
had focused on what shoppers wanted.

“Most people want to spend less time shopping, not more,” said Ms. Kahn, whose book “The Shopping
Revolution” describes the disruption in the retail industry.

She said Amazon’s founder, Jeff Bezos, had understood this when he pioneered the idea of one-click
shopping. But many retailers have built their businesses around the opposite idea, like expansive stores
that take hours to wade through and commissions that encourage employees to push certain products.

The investments in the new stores and digital offerings are being made at an opportune time, when the
strong economy is giving retailers the necessary cash. But any economic weakness could derail their
progress before it takes root beyond a few good quarters. Amazon remains the omnipresent cloud,
putting pressure on profits and forcing retailers to keep evolving.

“These are big shifts,” said Craig Johnson, president of Customer Growth Partners, a research and
consulting firm. “It is like turning around the Queen Mary. You can turn the rudder, but it takes time to
gain a purchase.”


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