Overview As a business analyst in the Chief Information Officer’s (CIO’s) department of Chesapeake IT Consulting (CIC), you have been assigned to conduct an analysis, develop a set of system requirements and recommend an IT solution to improve the hiring

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Overview

As a business analyst in the Chief Information Officer’s (CIO’s) department of Chesapeake IT Consulting (CIC), you have been assigned to conduct an analysis, develop a set of system requirements and recommend an IT solution to improve the hiring process for CIC. This work will be completed in four stages, and each of these four stages will focus on one section of an overall Business Analysis and System Recommendation (BA&SR) report to be delivered to the CIO.

Section I: Strategic Use of Technology (Stage 1) – The first step is to look at the organization and explain how an IT system could be used to support CIC’s strategies and objectives, and support its decision-making processes.

Section II: Process Analysis (Stage 2) – Next you will evaluate current processes and workflow and explain how CIC can use IT to improve its processes and workflow.

Section III: Requirements (Stage 3) –Then you will identify key stakeholder expectations for the new technology solution to support CIC’s hiring process and develop a set of requirements.

Section IV: System Recommendation (Stage 4) – Finally, you will review the provided Vendor brochure for a proposed solution and explain how it meets the requirements and what needs to be done to implement the system within CIC.

The sections of the BA&SR will be developed and submitted as four staged assignments. In stages 2, 3 and 4, you will also incorporate any feedback received when the previous stage was graded to improve the effectiveness of your overall report and then add the new section to your report. At the end of the course, you will submit a complete BA&SR document that includes all the sections and changes that resulted from previous feedback. Part of the grading criteria for Stage 4 submission includes addressing previous feedback to improve the final report.

Assignment – BA&SR: Introduction and Section I – Strategic Use of Technology

Write an appropriate Introduction to the entire BA&SR Report (guidelines are provided below). Section I of the BA&SR document contains an organizational analysis and identifies ways in which information systems can help CIC, the organization in the case study, meet its strategic goals and meet the information needs of various levels of management.

Using the case study, assignment instructions, Course Content readings, and external resources, develop your Introduction and Section I: Background and Organizational Analysis. To start, review the Business Perspectives Module (week 1 content), particularly the sections that describe the example of Booz Allen Hamilton, a services company with a business model similar to that of CIC in the case study. The case study tells you that the executives and employees at CIC have identified a need for an effective and efficient hiring system. As you review the case study, use the assignment instructions to take notes to assist in your analysis; in particular, look for objectives to support the strategies in the table below, and decisions that the various individuals make in the hiring process as expressed in the “interviews.”

Use the outline format, headings and tables provided and follow all formatting instructions below. For Stage 1, create a title page and reference page that will be used for all 4 stages.

Apply specific information from the case study to address each area.

CIC Case Study 11/15/2017 rev. 4 1

Chesapeake IT Consultants

Chesapeake IT Consultants (CIC) is a successful Information Technology consulting services firm
that utilizes proven IT and management methodologies to achieve measurable results for its
customers. Its customer base includes small to mid-tier businesses, non-profit organizations
and governmental agencies at the local, state and federal levels. CIC feels strongly that its
success is dependent on the combination of the talent of its IT consultants, the best practices
CIC employs, and a dedication to delivering truly beneficial IT solutions to their clients.

Corporate Profile

Corporate Name: Chesapeake IT Consultants, Inc.

Founded: May 2004

Headquarters: Baltimore, Maryland

Satellite Locations: Herndon, Virginia; Bethesda, Maryland

Number of Employees: 400

Total Annual Gross Revenue: $80,000,000

President and

Chief Executive Officer (CEO): Alvin Morrison

Business Areas

CIC provides consulting services in the following areas:

• Business Process Consulting – Business process redesign, process improvement
• IT Consulting – IT strategy, analysis, planning, system development, implementation,

and network support
• IT Outsourcing Consulting – Requirements analysis; vendor evaluation, due diligence,

selection and performance management; Service Level Agreements

Business Strategy

CIC’s business strategy is to provide extraordinary consulting services and recommendations to
its customers by employing highly skilled consultants and staying abreast of new business
concepts and technology and/or developing new business concepts and best practices of its
own.

Excerpt from the CIC Strategic Business Plan

CIC Case Study 11/15/2017 rev. 4 2

While the complete strategic plan touches on many areas, below is an excerpt from CIC’s latest
Strategic Business Plan that identifies a few of CIC’s Goals.

Goal 1: Increase CIC Business Development by winning new contracts in the areas of IT
consulting.

Goal 2: Build a cadre of consultants internationally to provide remote research and analysis
support to CIC’s onsite teams in the U. S.

Goal 3: Continue to increase CIC’s ability to quickly provide high quality consultants to awarded
contracts to best serve the clients’ needs.

Goal 4: Increase CIC’s competitive advantage in the IT consulting marketplace by increasing its
reputation for having IT consultants who are highly skilled in leading edge technologies and
innovative solutions for its clients.

Current Business Environment

CIC provides consultants on-site to work with its clients, delivering a wide variety of IT-related
services. CIC obtains most of its business through competitively bidding on Requests for
Proposals issued by business, government and non-profit organizations. A small but growing
portion of its business is through referrals and follow-on contracts from satisfied clients. CIC
anticipates it will win two large contracts in the near future and is preparing proposals for
several other large projects.

CIC, as a consulting company, relies on the quality and expertise of its employees to provide the
services needed by the clients. When it is awarded a contract, the customer expects CIC to
quickly provide the consultants and begin work on the project. CIC, like other consulting
companies, cannot afford to carry a large number of employees that are not assigned to
contracts. Therefore, they need to determine the likelihood of winning a new contract and
ensure the appropriately skilled consultants are ready to go to work when needed. CIC relies
on its HR Department to find and hire the personnel that the line managers need for upcoming
contracts. It is very much a “just in time” hiring situation.

The Headquarters in Baltimore, Maryland, houses approximately 300 employees. Satellite
offices have been opened in the last two years in both Herndon, Virginia and Bethesda,
Maryland to provide close proximity to existing clients. It is anticipated that new pending
contracts would add staff to all locations. The management team believes there is capacity at
all locations, as much of the consultants’ work is done on-site at the customers’ locations.

Strategic Direction

As a small to mid-size business (SMB), CIC recognizes that it needs to carefully plan its future
strategy. Considering the competitive environment that contains many very large IT consulting
firms, such as Hewlett-Packard (HP), Booz Allen Hamilton (BAH), and Science Applications
International Corporation (SAIC), as well as numerous smaller companies with various skill sets,
market niches, and established customer bases, CIC will be evaluating how best to position

CIC Case Study 11/15/2017 rev. 4 3

itself for the future and recognizes that its ability to identify its core competencies, move with
agility and flexibility, and deliver consistent high quality service to its clients is critical for
continued success.

One area that is critical to a consulting company is the ability to have employees who possess
the necessary knowledge and skills to fulfill current and future contracts. Given the intense
competition in the IT consulting sector, CIC is planning to incorporate a few consultants in other
countries to provide remote research and analysis support to the on-site U. S. teams. Since CIC
has no experience in the global marketplace, the Director of HR has begun examining
international labor laws to determine where CIC should recruit and hire employees.

Challenges

The two contracts that CIC expects to win very soon will require the hiring of an additional 75
consultants very quickly. The Director of Human Resources (HR) is concerned that the current
manual process of recruiting and hiring employees will not allow his department to be
responsive to these needs. He is looking for a near-term solution that will automate many of
the manual hiring process steps and reduce the time it takes to hire new staff. He is also
looking for a solution that will allow CIC to hire employees located in other countries around
the world.

Management Direction

The management team has been discussing how to ramp up to fill the requirements of the two
new contracts, and prepare the company to continue growing as additional contracts are
awarded in the future. The company has been steadily growing and thus far hiring of new
employees has been handled through a process that is largely manual. The HR Director
reported that his staff will be unable to accommodate the hiring of the 75 new employees in
the timeframe required. The Chief Information Officer (CIO) then recommended that the
company look for a commercial off-the-shelf software product that can dramatically improve
the hiring process and shorten the time it takes to hire new employees. The Chief Financial
Officer (CFO) wants to ensure that all investments are in line with the corporate mission and
will achieve the desired return on investment. She will be looking for clear information that
proposals have been well researched, provide a needed capability for the organization, and can
be cost-effectively implemented in a relatively short period of time to reap the benefits. The
CEO has asked the CIO to work with HR to recommend a solution.

Your Task

As a business analyst in the CIO’s department, you have been assigned to conduct an analysis,
develop a set of system requirements, and propose an IT solution. The CIO has set up a series
of interviews for you to collect information about the current hiring process and the
requirements for a system. He has asked you to produce a Business Analysis and System
Recommendation Report (BA&SR) as your final deliverable.

CIC Case Study 11/15/2017 rev. 4 4

Interviews

In the interviews you conduct with the organizational leaders, you hear the comments recorded
below.

CEO: Alvin Morrison

“While I trust my HR staff to address the nuts and bolts of the staffing processes, what is
critically important to me is that the right people can be in place to fulfill our current contracts
and additional talented staff can be quickly hired to address needs of future contracts we win. I
can’t be out in the market soliciting new business if we can’t deliver on what we’re selling. Our
reputation is largely dependent on having knowledgeable and capable staff to deliver the
services our clients are paying for and expect from CIC.”

CFO: Marianne Cho

“So glad we’re talking about this initiative. As CFO, obviously I’m focused on the bottom line. I
also recognize it’s necessary to invest in certain areas to ensure our viability moving
forward. Having cost effective technology solutions that improve current processes and enable
future functionality is very important to CIC’s success. We must consider the total cost of
ownership of any technology we adopt. CIC is run as a lean-and-mean organization and support
processes must be effective but not overbuilt. We do want to think towards the future as well
and don’t want to invest in technology with a short shelf-life. Along those lines, we currently
have a timekeeping and payroll system; and to help support our bottom line financially, any new
solution should effectively integrate with those systems.

CIO: Fadil Abadi

“As a member of the IT Department, you have a good understanding of our overall architecture
and strategy; however, let me emphasize a few things I want to be sure we keep in mind for this
project. Any solution needs to be compatible with our existing architecture and systems as
appropriate. Obviously, we have chosen not to maintain a large software development staff so
building a solution from the ground up does not fit our IT strategic plan. Our current strategy
has been to adopt Software as a Service (SaaS) solutions that can be deployed relatively quickly
and leverage industry best practices. In addition, our distributed workforce means we are very
dependent on mobile computing – this brings some challenges in term of portability,
maintenance, and solutions that present well on mobile devices. We’ve been expanding at a
rapid rate and are seeking to expand internationally so any solution will need to be viable
globally. And last, but certainly not least, CIC’s success is largely dependent on our ability to
satisfy the requirements of our clients and maintain a reputation of high credibility, reliability
and security. Any security breach of our clients’ data would have a devastating effect to our
ability to compete for new business as well as maintain current clients.”

CIC Case Study 11/15/2017 rev. 4 5

Director of HR: William Bradley

“Thanks for talking with me today. I see this effort as very important to the success of CIC. The
rapid growth to date and future plans for expansion have pushed our recruiting staff, and we
recognize we can no longer meet the hiring and staffing demands with manual processes. I’m
also interested in solutions that are easy-to-use and can interface with our existing systems and
enhance processes. I’m willing to consider a basic system that can grow as CIC grows and
provide more capabilities in the future. I’m sure Suzanne, our Manager of Recruiting, can
provide more specifics.”

Manager of Recruiting: Suzanne Rodriguez

“You don’t know how long I’ve been waiting to begin the process of finding a technology
solution to support our recruiting processes. In addition to myself, there are 2-3 full-time
recruiters who have been very busy keeping up with the increased hiring at CIC. It goes without
saying that a consulting company is dependent on having well-qualified employees to deliver to
our customers. We’re in a competitive market for IT talent and want to be able to recruit
efficiently, process applicants quickly, and move to making a job offer to the best candidate
before the competition snaps him/her up. When I talk with my colleagues in other companies,
they mention software applications for hiring that have enabled them to reduce their hiring time
by 15-20%. I’m so envious of them and look forward to having our new solution in place before
the next set of contracts are won and we need to hire 75 (to as many as 150) staff in a 3-month
period. I do not think my team can handle such an increase in an efficient and effective
manner. It really seems like there would be a rapid return on investment in a technology
solution to support and improve the hiring process.”

Recruiters: Paul O’Brien (along with Mac Thompson and Juliet Jackson)

“This project should have happened 2 years ago but glad it’s finally getting some attention. As
a recruiter, I’m sort of the middleperson in this process. On one hand, we have the job applicant
who is anxious to know the status of his/her application and fit for the advertised position. It’s
important that the recruiters represent CIC well, as we want the best applicants to want to
come to work for us. Then we have the actual hiring manager in one of our business areas who
has issued the job requisition and wants to get the best applicant hired as quickly as
possible. Obviously recruiting is not the hiring manager’s full-time job so we’re always
competing for time with other job responsibilities so we can keep things moving as quickly as
possible. They look to us to screen resumes and only forward the best qualified applicants to
them so they can quickly identify their top candidates. Working with Ted, our administrative
assistant, we need interviews to be scheduled to accommodate everyone’s calendars. After the
hiring managers make their final selections of who they would like to hire, it is our task to get
the job offers presented to the candidates – hopefully for their acceptance. Everything is very
time sensitive and the current process is not nearly as efficient as it could be. Applications and
resumes can get lost in interoffice mail or buried in email; and, when a hiring manager calls us,
we often cannot immediately provide the status of where an applicant is in the process. This
can be very frustrating all around. Speaking for myself and the other recruiters, I have high

CIC Case Study 11/15/2017 rev. 4 6

expectations for this solution. We need to really be able to deliver world-class service to CIC in
the recruiting and hiring areas to meet the business goals.”

Administrative Assistant: Ted Anderson

“I support the recruiters in the hiring process. After the recruiters screen the resumes and select
the best candidates for a position, my job is to route those applications and resumes via
interoffice mail to the respective functional/hiring manager, receive their feedback on who they
would like to interview and who should be involved in the interviews, schedule the interviews
based on availability of applicants and the interview team members, collect the feedback from
the interview team and inform the assigned recruiter of the status of each candidate who was
interviewed. Then, after a job offer has been made, I coordinate the paperwork for the new hire
with HR and Payroll to ensure everything is ready to go on the first day. As you can imagine
when hiring volume is up, I’m buried in paperwork and trying to keep all the applicants and their
resumes straight, track their status in the process, and ensure everyone has what they need is
very challenging. Any tool that would help the workflow and enable many steps in the process
to be done electronically would be wonderful.”

Hiring Manager (in functional area; this person would be the supervisor of the new employee
and would likely issue the job requisition to fill a need in his/her department/team):

“While it’s a good problem to have – new business means new hires — the current method for
screening applications, scheduling interviews, identifying the best qualified applicants, and
getting a job offer to them is not working. My team is evaluated on the level of service we
provide our clients, and it is very important that we have well-qualified staff members to fulfill
our contracts. Turnover is common in the IT world and that along with new business
development, makes the need for hiring new staff critical and time-sensitive. I confess that
sometimes I’m not as responsive to HR as I should be but this is only one of several areas I’m
responsible for. I look to the recruiters to stay on top of this for me. In the ideal world, I’d like
an electronic dashboard from which I can see the status of any job openings in my area,
information on all qualified candidates who have applied and where they are in the
pipeline. Electronic scheduling on my calendar of interviews would be a real time saver. It’s
important that we impress candidates with our technology and efficiency – after all we are an IT
consulting company—and using manual processes makes us look bad. And, this system must be
easy to use – I don’t have time for training or reading a 100-page user’s manual. Just need to
get my job done.

Stage4: System Recommendation and Final BA&SR Report

Before you begin work on this assignment, be sure you have read the Case Study, and reviewed the feedback received on your Stage 1, 2 and 3 assignments.

Overview

As the business analyst in the CIO’s department of Chesapeake IT Consulting (CIC), your next task in working towards an IT solution to improve the hiring process at CIC is to write a justification and implementation plan for a system that the CIO has decided will meet CIC’s needs. In this Stage 4 assignment, you will explain how the selected system meets CIC’s requirements, and what needs to be done to implement the system within CIC. In addition, you will provide a complete final BA&SR Report incorporating feedback from all earlier stages.

Assignment – BA&SR Section IV – System Recommendation and Summary & Conclusion

The first step is to incorporate the feedback you received on your Stage 3 assignment, making any needed corrections or adjustments. (If you have not incorporated the feedback from your Stage 1 and Stage 2 assignments, you should do so prior to submitting Stage 4.) Part of the grading criteria for this final stage includes addressing previous feedback to improve the final report. For this assignment, you will add Section IV as outlined below to Sections I, II and III.

Section IV of the Business Analysis and System Recommendation Report will explain how the selected system helps CIC achieve its strategy, improve its hiring process, and meet CIC’s requirements, and you will explain how each implementation area might be addressed to help ensure a successful implementation of the technology solution.

Using the case study and the outline and resources listed below, develop your Section IV – System Recommendation. Approximate lengths for each section are provided as a guideline; be sure to provide all pertinent information.

As you review the case study, use the assignment instructions to take notes to assist in your analysis; in addition, review information provided in earlier stages of this report to identify where the proposed solution can address the needs and requirements.

Use the outline format and headings provided and follow all formatting instructions below. Review final report for incorporation of previous grading content feedback and any format changes needed.

IV. System Recommendation

· System Justification and How the Proposed Solution Meets the Requirements

Provided with the Stage 4 Assignment Instructions is a description of an IT solution that HR management has selected, with the CIO’s endorsement, to meet the needs of improving CIC’s hiring process. In Stage 1, you analyzed the strategy and objectives for CIC and how a technology solution to improve the hiring process would contribute. In Stage 2, you analyzed how to improve the hiring process with a technology solution, and in Stage 3 you identified specific requirements. After reviewing the EZ-ATS Vendor Brochure, briefly describe the selected solution. Then, describe how that selected solution aligns with achieving the strategy, improves the process, and meets the requirements. Write one to two clear, concise, well-organized paragraphs to summarize this assessment. Don’t just repeat information from previous stages but synthesize this information and provide strong information and justification to explain why this proposed solution is a good fit for CIC.

· Implementation Areas

To successfully implement this technology solution, CIC will need to develop an Implementation Plan and below is a list of key implementation areas that should be included. First, provide a brief introduction to this section – what it contains and why an Implementation Plan is so important for CIC. Then, use the numbering and headings below to explain what CIC needs to do (with support by the vendor) in each of the 7 areas listed. Below the numbered heading, write one to two paragraphs to address the area. You don’t need a paragraph each for a, b and c—these sub-areas are designed to help you know what should be covered in each area. The vendor brochure provides information for some of these areas, but you need to include what CIC must do as well. Remember you are writing this section to help CIC plan for a successful implementation. It is not sufficient to just indicate “Vendor provides” or “employees need to be trained.” In addition to incorporating course content, external research on implementation areas will strengthen your understanding and explanation. The goal for this section is to help CIC know what needs to happen in each area to help support a successful implementation of EZ-ATS.

· Vendor agreement

· What does the vendor require from CIC to be able to start using the system?

· How much will it cost to get access to and configure the system for CIC’s use?

· How much will it cost per month to support 60 system users?

· Hardware and telecommunications

· List the types of hardware CIC employees can use to access the system.

· What kind of telecommunications will be used for the solution, including local connectivity inside CIC and Internet access from outside CIC?

· Configuration (Even SaaS solutions require a degree of configuration for each client. What needs to be done to implement the CIC job requisitions, workflow, reports, terminology and/or logo/graphics?)

· What options does the vendor offer for configuring the off-the-shelf system to CIC’s needs?

· How will the configuration be done and by whom?

· Testing

· What option is offered for CIC to just try out the system to see how it works?

· Once it has signed up and configured the system, how will CIC test the system to see if it is working properly for its needs? Describe how CIC will conduct User Acceptance Testing. (This would be a good area for you to research.)

· Choose one of the ten requirements in Requirements (listed in Section III of your BA&SR Report) and explain how that requirement will be tested to ensure it is working properly and the requirement is met.

· Employee preparation and support – Identify what CIC should do in each of the areas below to prepare the employees (including the hiring managers in the various departments) to use the new system. Identify who (by their title or role) should do what in each area. (Incorporate information from Course Content – Leadership and Change Management Course Module – Week 8)

· Leadership (2-3 sentences)

· Change Management (2-3 sentences)

· Training (2-3 sentences)

· User Support (2-3 sentences)

· Data migration – Consider what existing data (applicants in process with the manual process) would need to be entered into the system to get started and how might this be accomplished?

· Maintenance – How will updates and enhancements to the EZ-ATS system be made?

Summary and Conclusion: Close your Business Analysis and System Recommendation Report with a brief summary of the key points including the benefits CIC can expect to gain from this solution and the alignment with strategic objectives. (One well-written paragraph). Just as your introduction informed your reader about why you’re writing and what’s to come, the conclusion should provide a clear and concise final paragraph to reinforce/emphasize key points and a compelling argument for the chosen solution – and it should urge the reader to take action.

Formatting Your Assignment

NOTE: This final submission should be a cohesive Business Analysis and Systems Recommendation Report for the CIO of Chesapeake IT Consulting. Sections I, II and III should have been updated to reflect feedback received during the grading process. The formatting should be consistent throughout the document, and the writing should flow well from beginning to end. Headings, section and page numbering should be correct for a final submission. Although you prepared this in stages, the final product should not seem to be piecemeal or disconnected.

Consider your audience – you are writing in the role of a CIC business analyst and your audience is CIC and your boss, the CIO. Don’t discuss CIC as if the reader has no knowledge of the organization. Use third person consistently throughout the report. In third person, the writer avoids the pronouns I, we, my, and ours. The third person is used to make the writing more objective by taking the individual, the “self,” out of the writing. This method is very helpful for effective business writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed.

· In Stage 4, you are preparing the final part of a 4-stage report. Use the structure, headings, and outline format provided here for your report.

· Begin with Sections I, II and III, revised according to any feedback received, and add to it Section IV.

· Write a complete, well organized paper that includes the four sections of the Business Analysis and System Recommendations (BA&SR) report. Use the recommendations provided in each area for length of response. It’s important to value quality over quantity. Length for Section IV should not exceed five (5) pages in addition to Sections I, II and III.

· Content areas should be double spaced; table entries should be single-spaced.

· Ensure that each of the tables in the final report is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included.

· Continue to use the title page created in Stage 1 that includes: The company name, title of report, your name, Course and Section Number, and date of this submission.

· For Section IV, use
at least three

resources with APA formatted citation and reference. One reference must be from an external source, one must be the EZ-ATS Brochure, and one must be another reference from the IFSM 300 course content. Course content should be from the class reading content, not the assignment instructions or case study itself.

· Finalize the Reference Page for resources required for all sections of the report. The final document should contain all references from all stages appropriately formatted and alphabetized.

· Running headers are not required for this report.

· Compare your work to the Grading Rubric below to be sure you have met content and quality criteria.

· Submit your paper as a Word document, or a document that can be read in Word. Keep tables in Word format – do not paste in graphics.

Your submission should include
your last name first in the filename: Lastname_firstname_Stage_4

Stage2: Process Analysis

Before you begin work on this assignment, be sure you have read the Case Study and reviewed the feedback received on your Stage 1 assignment.

Overview

As the business analyst in the CIO’s department of Chesapeake IT Consulting (CIC), your next task in working towards an IT solution to improve the hiring process at CIC is to conduct a process analysis. This will identify how the current manual process is working and what improvements could be made to the process that would be supported by a technology solution.

Assignment – BA&SR Section II – Process Analysis

The first step is to incorporate the feedback you received on your Stage 1 assignment, making any needed corrections or adjustments. Part of the grading criteria for Stage 4 submission includes addressing previous feedback to improve the final report. For this assignment, you will add Section II of the Business Analysis and System Recommendation (BA&SR) Report by conducting an analysis of the current hiring process and presenting information on expected business improvements. This analysis lays the ground work for Section III – Requirements of the BA&SR Report (Stage 3 assignment) which will identify CIC’s requirements for a system.

Using the case study, assignment instructions, Course Content readings, and external resources, develop your Section II: Process Analysis. The case study tells you that the executives and employees at CIC have identified a need for an effective and efficient hiring system. As you review the case study, use the assignment instructions to take notes to assist in your analysis. As the stakeholders provide their needs and expectations to improve the process, identify steps that could be improved with the support of a hiring system. Also look for examples of issues and problems that can be improved with a technology solution.

Use the outline format, headings and tables provided and follow all formatting instructions below.

Begin with your Section I (Stage 1 assignment), making changes based on feedback you received and add Section II. Apply specific information from the case study to address each area.

II. Process Analysis

· Hiring Process:

Part 1 – To understand what the new hiring system needs to do for CIC, you will first analyze the current hiring process (often referred to as the “as-is process”). The stakeholder interviews in the CIC Case Study provide some needed information about how the process is currently conducted, but you may need to make some additional logical assumptions. You will need to combine the steps that each interviewee discusses and organize them into a logical sequence showing the high-level start to finish process. First, insert an introductory opening sentence for this section that addresses both Part 1 and Part 2 below. Then, insert into the table the steps that are missing and enter the position title of the person who would perform each step. The beginning and ending steps have been provided for you and should remain in your table. Each process step should be concise and include an action verb. (Provide an introductory sentence and copy the table and insert information within.)

Part 2 – The overall hiring process has several steps which you listed for Part 1 above. For each of the steps listed, complete the To-Be Process column in the table describing how this part of the process will be supported by the technology solution to improve the hiring process. Then complete the Business Benefits of the Improved Process column by explaining how this part of the process can contribute to the overall business strategy – think at a higher level than the specific process step. For each step, identify the result of using the system, as shown in the two examples. While it is important the system will speed up each step of the process, think about how CIC or the responsible employees would benefit from using an automated system to perform that step.

The first row and last rows have been completed for you as an example and must be retained and not revised. Insert logical steps that would sequentially fall between #1 and #12.

CIC Hiring Process
As-Is Process (Part 1)	Responsible CIC Position (Part 1)	To-Be Process – How the System Will Support the New Process (Part 2)	Business Benefits of Improved Process (Part 2)
· Recruiter receives application from job hunter via Postal Service Mail. EXAMPLE PROVIDED – Retain as #1	Recruiter	Receive application via on-line submission through CIC Employment Website and store in applicant database.	More efficient submission process decreases time needed to receive and begin processing applications. This will present a positive image to potential employees and help CIC compete for top IT talent.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11
12. Ted prepares offer letter based on information from recruiter and puts in the mail to the chosen candidate. EXAMPLE PROVIDED – Retain as #12.	Administrative Assistant	Prepares job offer letter by selecting information needed for specific candidate; system completes the template with stored information, and Ted reviews and emails to candidate.	More efficient offer process presents positive image to applicants and decreases time needed to prepare offer letter, and enable CIC to hire in advance of the competition.

B. Expected Improvements – As noted in the case study, there are a lot of manual processes, overwhelming paperwork, difficulty scheduling interviews, etc. A technology solution can address many of these issues. For each of the areas listed in the table below, provide examples of issues from the case study and how a technology solution could be used to improve these areas. Issues and improvements should be addressed in 1-2 clear, complete sentences with information incorporated from the case study. The first one is provided as an example. (Provide an introductory sentence and copy the table and insert information within.)

Area	Current Issues (from the Case Study)	Improvements (due to use of technology)
Collaboration: EXAMPLE PROVIDED – Retain as is	The Hiring Manager states that he isn’t as responsive to HR as he could be since recruiting is only one of the many areas he is responsible for. Therefore, he depends on Recruiters to stay on top of the recruiting process.	An efficient system with all information in one place, easily accessible and updated in real time could make his recruiting job easier; and he could devote time to effectively working collaboratively and proactively with HR on his staffing needs.
Communications: Explain how a hiring system could improve internal and external communications
Workflow: Explain how a hiring system could improve the CIC hiring process by providing a consistent structure for each participant to perform his/her part in the hiring process.
Relationships: Explain how implementing an enterprise hiring system could foster stronger relationships with applicants/potential employees.

Formatting Your Assignment

· In Stage 2, you are preparing the second part of a 4-stage report. Use the structure, headings, and outline format provided here for your report.

· Begin with Section I, revised according to any feedback received and add to it Section II.

· Write a short concise paper: Use the recommendations provided in each area for length of response. It’s important to value quality over quantity. Section II should not exceed 3 pages.

· Content areas should be double spaced; table entries should be single-spaced.

· To
copy a table
: Move your cursor to the table, then click on the small box that appears at the upper left corner of the table to highlight the table; right click and COPY the table; put the cursor in your paper where you want the table and right click and PASTE the table.

· Ensure that each of the tables is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included.

· Continue to use the title page created in Stage 1 that includes: The company name, title of report, your name, Course and Section Number, and date of this submission.

· Use at least two resources with APA formatted citation and reference for this Stage 2 assignment. Use at least one external reference and one from the course content. Course content should be from the class reading content, not the assignment instructions or case study itself.

· Add the references required for this assignment to the Reference Page. Additional research in next stages will be added to this as you build the report. The final document should contain all references from all stages appropriately formatted and alphabetized.

· Running headers are not required for this report.

· Compare your work to the Grading Rubric below to be sure you have met content and quality criteria.

· Submit your paper as a Word document, or a document that can be read in Word. Keep tables in Word format – do not paste in graphics.

· Your submission should include
your last name first in the filename: Lastname_firstname_Stage_2

Stage4: System Recommendation and Final BA&SR Report

Before you begin work on this assignment, be sure you have read the Case Study, and reviewed the feedback received on your Stage 1, 2 and 3 assignments.

Overview

Assignment – BA&SR Section IV – System Recommendation and Summary & Conclusion

Use the outline format and headings provided and follow all formatting instructions below. Review final report for incorporation of previous grading content feedback and any format changes needed.

IV. System Recommendation

· System Justification and How the Proposed Solution Meets the Requirements

· Implementation Areas

· Vendor agreement

· What does the vendor require from CIC to be able to start using the system?

· How much will it cost to get access to and configure the system for CIC’s use?

· How much will it cost per month to support 60 system users?

· Hardware and telecommunications

· List the types of hardware CIC employees can use to access the system.

· What kind of telecommunications will be used for the solution, including local connectivity inside CIC and Internet access from outside CIC?

· What options does the vendor offer for configuring the off-the-shelf system to CIC’s needs?

· How will the configuration be done and by whom?

· Testing

· What option is offered for CIC to just try out the system to see how it works?

· Leadership (2-3 sentences)

· Change Management (2-3 sentences)

· Training (2-3 sentences)

· User Support (2-3 sentences)

· Data migration – Consider what existing data (applicants in process with the manual process) would need to be entered into the system to get started and how might this be accomplished?

· Maintenance – How will updates and enhancements to the EZ-ATS system be made?

Formatting Your Assignment

· In Stage 4, you are preparing the final part of a 4-stage report. Use the structure, headings, and outline format provided here for your report.

· Begin with Sections I, II and III, revised according to any feedback received, and add to it Section IV.

· Content areas should be double spaced; table entries should be single-spaced.

· Ensure that each of the tables in the final report is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included.

· Continue to use the title page created in Stage 1 that includes: The company name, title of report, your name, Course and Section Number, and date of this submission.

· For Section IV, use
at least three

· Finalize the Reference Page for resources required for all sections of the report. The final document should contain all references from all stages appropriately formatted and alphabetized.

· Running headers are not required for this report.

· Compare your work to the Grading Rubric below to be sure you have met content and quality criteria.

· Submit your paper as a Word document, or a document that can be read in Word. Keep tables in Word format – do not paste in graphics.

Your submission should include
your last name first in the filename: Lastname_firstname_Stage_4

Running

Header:

Business Analysis and System Recommendation Report

Business Analysis and System Recommendation Report 14

Chesapeake IT Consultants

Business Analysis and System Recommendation Report

A. Student

Information Systems in Organizations

IFSM 300

29 August 2017

Table of Contents

Background and Organizational Analysis

Introduction

Organizational Strategy

Components of an Information System

4
People and Technology. 4
Processes. 4
Data. 5
Strategic Use of Technology 6

Decision-Making

6
Communication 6
Collaboration 6

Relationships

Structure

7
Competitive Advantage. 7

Strategic and Operational Outcomes

Strategic Outcomes

Process Analysis.

Requirements

System Recommendation

Benefits of an Enterprise Solution

Proposed IT solution

How the Proposed IT Solution Meets the Requirements

Implementation Steps

Conclusion

References

Background and Organizational Analysis
Introduction

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Organizational Strategy

Components of an Information System

People and Technology. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Processes. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Hiring Process Step

Responsible CIC Position

1. Recruiter receives application from job hunter via Postal Service Mail

Recruiter

10.

11.

12. Administrative Assistant prepares and sends Hiring Offer to Selected Candidate by mailing offer letter

Administrative Assistant

Data. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Data Element

10.

Strategic Use of Technology

Decision-Making

Communication

Collaboration

Relationships

Structure

Competitive Advantage.

Strategic and Operational Outcomes
Strategic Outcomes

Strategic Goal (from case study)

Objective

(clear, measurable and time-bound)

Explanation

(2-3 sentences)

Process Analysis.

CIC Hiring Process

As/Is Process

(copied from Stage 1)

To/Be Process

Business Benefits of Improved Process

1. Recruiter receives application from job hunter via Postal Service Mail.

Receive application via on-line submission through CIC Employment Website and files in applicant database.

More efficient submission process presents positive image to applicants and decreases time needed to receive and begin processing applications.

10.

11.

12. Administrative Assistant prepares and sends Hiring Offer to Selected Candidate by mailing offer letter

Ted prepares offer letter based on information from recruiter and puts in the mail to the chosen candidate.

Recruiter selects offer information for candidate and electronically routes to Ted for processing and electronic mailing to candidate.

Requirements

Requirement Number

Requirement

Source (individual) from Case Study – name and title

U-1

U-2

U-3

U-4

UR-1

SS-1

SS-2

SP-1

SP-2

SP-3

System Recommendation
Benefits of an Enterprise Solution
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Proposed IT solution
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
How the Proposed IT Solution Meets the Requirements

Req.

Number

Requirement

(from Requirements table in Stage 3)

Explanation of How the Proposed System Meets the Requirement

U-1

U-2

U-3

U-4

UR-1

SS-1

SS-2

SP-1

SP-2

SP-3

Implementation Steps
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Conclusion
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References

Chesapeake IT Consultants Case Study. (n.d.). Retrieved September 17, 2017, from

https://learn.umuc.edu/d2l/le/content/246554/fullscreen/9944952/View

Solution Building. (n.d.). Retrieved September 17, 2017, from https://umuc.equella.ecollege.com/file/d63110d1-4e7f-479a-bcfe-e65c9081c2d3/1/Topic2.html

Stage3: Requirements

Before you begin work on this assignment, be sure you have read the Case Study and reviewed the feedback received on your Stage 2 assignment.

Overview

As the business analyst in the CIO’s department of Chesapeake IT Consulting (CIC), your next task in developing your Business Analysis and System Recommendation (BA&SR) Report is to develop a set of requirements for the hiring system.

Assignment – BA&SR Section III – Requirements

The first step is to incorporate the feedback you received on your Stage 2 assignment, making any needed corrections or adjustments. (If you have not incorporated the feedback from your Stage 1 assignment, you should do so prior to submitting Stage

) Part of the grading criteria for Stage 4 submission includes addressing previous feedback to improve the final report. For this assignment, you will add Section III of the Business Analysis and System Recommendation (BA&SR) Report by identifying requirements for the new hiring system. This analysis leads into Section IV – System Recommendation of the BA&SR (Stage 4 assignment) that will analyze a proposed IT solution to ensure it meets CIC’s organizational strategy and fulfill its operational needs.

Using the case study, assignment instructions, Course Content readings, and external resources, develop your Section III: Requirements. The case study tells you that the executives and employees at Chesapeake IT Consultants (CIC) have identified a need for an effective and efficient hiring system. As you review the case study, use the assignment instructions to take notes to assist in your analysis. In particular, look for information in the interviews to provide stakeholder interests and needs.

Use the outline format, headings and tables provided and follow all formatting instructions below.

III. Requirements

· Stakeholder Interests – Review the interest or objectives for the new hiring system for each stakeholder listed below based on his or her organizational role and case study information. Consider how the technology will improve how his/her job is done; that is, identify what each of the stakeholders needs the system to do. Then to complete the table below, use information from the stakeholder interviews and describe what the most significant challenges or problems related to the hiring process (not their future expectations). Then explain how a system could address their problems. Do not define what that position does in the organization. (Provide an introductory sentence for this section, copy the table below and complete the two columns with 1-2 complete sentences for each role in each column.)

Role	Specific problems related to the hiring process	How a technology solution to support the hiring process could address the challenge
i. CEO
ii. CFO
iii. CIO
iv. Director of Human Resources
v. Manager of Recruiting
vi. Recruiters
vii. Administrative Assistant
viii. Hiring Manager (Functional supervisor the new employee would be working for.)

B. Defining Requirements – The next step is to identify the essential requirements for the information system. In addition to the stakeholder interests identified above, review the Case Study, especially the interviews, highlighting any statements that tell what the person expects the system to do. Functional requirements express specifically what the user needs the system to do. This can be in terms of tasks the users need to perform, data they need to input, what the system might do with that data input, and output required. Non-Functional requirements express how the system will perform in several performance areas and security. As a member of the CIO’s organization, you will use your professional knowledge to Identify 5 Functional Requirements (including one specifically related to reporting) and 5 Non-Functional Requirements (including 2 security-related requirements). Refer to Week 6 content on requirements; security requirements are covered in Chapter 6 of the textbook. Additional research can expand your knowledge of these areas.

Once you have identified the 10 requirements, evaluate each one using the criteria below and create 10 well-written requirements for the new hiring system.

The requirement statement:

· Is a complete sentence, with a subject (system) and predicate (intended result, action or condition).

· Identifies only one requirement; does not include the words “and,” “also,” “with,” and “or.”

· For Functional Requirements, states
what
tasks the system will support or perform

· For Non-Functional Requirements, states
how
the system will perform.

· Includes a measure or metric that can be used to determine whether the requirement is met (time or quantity), where appropriate

· Is stated in positive terms and uses “shall” (not “may” or “should”); “the system shall xxxx” not “the system shall not xxx”.

· Avoids the use of terms that cannot be defined and measured, such as “approximately,” “robust,” “user friendly,” etc.

· Is achievable; avoids terms such as “100% uptime,” or “no failures”.

For a full requirement specification, there will be many requirements statements; you only need to provide the number of requirements identified for each category. Do not provide generic statements but relate to the needs of CIC to improve its hiring process.

(Provide an introductory sentence, copy the table, and complete the Requirements Statement and Stakeholder columns. No additional information should be entered into the first column, Requirement ID.)

Example

Requirement ID	Requirement Statement	Stakeholder (Position and Name from Case Study that identified this requirement)
Functional Requirements
	Example	The system shall store all information from the candidate’s application/resume in a central applicant database.	Recruiter – Paul O’Brien
	1.
	2.
	3.
4.
5. (Reporting)
Non-Functional Requirements
The system shall be implemented as a Software as a Service solution.	CIO – Fadil Abadi
4. (Security)
5. (Security)

Formatting Your Assignment

· In Stage 3, you are preparing the third part of a 4-stage report. Use the structure, headings, and outline format provided here for your report.

· Begin with Sections I and II, revised according to any feedback received, and add to it Section III.

· Write a short concise paper: Use the recommendations provided in each area for length of response. It’s important to value quality over quantity. Section III should not exceed 4 pages.

· Content areas should be double spaced; table entries should be single-spaced.

· Ensure that each of the tables is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included.

· Continue to use the title page created in Stage 1 that includes: The company name, title of report, your name, Course and Section Number, and date of this submission.

· Use at least two resources with APA formatted citation and reference for this Stage 3 assignment. Use at least one external reference and one from the course content. Course content should be from the class reading content, not the assignment instructions or case study itself.

· Add the references required for this assignment to the Reference Page. Additional research in the next stage will be added to this as you build the report. The final document should contain all references from all stages appropriately formatted and alphabetized.

· Running headers are not required for this report.

· Compare your work to the Grading Rubric below to be sure you have met content and quality criteria.

· Submit your paper as a Word document, or a document that can be read in Word. Keep tables in Word format – do not paste in graphics.

· Your submission should include
your last name first in the filename: Lastname_firstname_Stage_3

Stage

1: Strategic Use of Technology

Before you begin work on this assignment, be sure you have read the Case Study on Chesapeake IT Consultants (CIC).

Overview

Section II: Process Analysis (Stage 2) – Next you will evaluate current processes and workflow and explain how CIC can use IT to improve its processes and workflow.

Section III: Requirements (Stage 3) –Then you will identify key stakeholder expectations for the new technology solution to support CIC’s hiring process and develop a set of requirements.

Assignment – BA&SR: Introduction and Section I – Strategic Use of Technology

Use the outline format, headings and tables provided and follow all formatting instructions below. For Stage 1, create a title page and reference page that will be used for all 4 stages.

Apply specific information from the case study to address each area.

Introduction

Begin your report with a clear, concise, well organized introduction to explain why you are writing and what is to come. This should briefly set the context for CIC – business purpose, environment, and current challenges related to hiring. Then specifically provide what is to come in the full report (not just Stage 1). Keep your audience in mind – this is an internal report for the CIO of CIC. Provide an introduction in one paragraph that engages the reader’s interest in continuing to read this report.

· Strategic Use of Technology

· Organizational Strategy – Briefly describe the organizational strategy using the Business Strategy statement and information from the Case Study, and explain how a new hiring system would support that strategy. (Use two to three strong sentences that explain how the system would support the strategy and justify your position with specifics from the Case Study.)

· Competitive Advantage – Explain how and why CIC can use the new hiring system to increase its competitive advantage. Your explanation should demonstrate your understanding of what competitive advantage is as well as how improving the hiring process will help achieve CIC’s competitive advantage. Include how CIC can use the type of data/information that will be in the hiring system for strategic advantage. (Paragraph of 2-3 sentences)

· Strategic Objectives- Review the four Strategic Goals in the Strategic Plan section of the CIC Case Study. The CIO has asked you to come up with an example of an objective to meet each goal and explain how a new hiring system would help achieve that objective. As you can see from the example provided in the table below, an objective is a statement that is clear (not vague) and is something that can be measured or evaluated to determine whether it has been met or not. First, insert an introductory opening sentence for this table. Then, for each of the rows listed below, complete the table with the requested information. (Provide an introductory sentence and copy the table. Create an Objective for each of the 3 remaining Goals and explain using 2-3 sentences for each.)

Strategic Goal (from case study)	Objective (clear, measurable and time-bound)	Explanation (2-3 sentences)
Increase CIC Business Development by winning new contracts in the areas of IT Consulting
Build a cadre of consultants internationally to provide remote research and analysis support to CIC’s onsite teams in the U. S. EXAMPLE PROVIDED – Retain as is	Increase international recruiting efforts and employ 5 research analysts in the next 12 months.	The new hiring system would allow applicants from around the world to apply online, increasing the number of international applicants. It would enable the recruiters to carefully monitor the applications for these positions, identify the necessary research and analysis skills needed, and screen resumes for these key skills. Recruiters could quickly view the number of applicants and identify when additional recruiting efforts are needed to meet the objective.
Continue to increase CIC’s ability to quickly provide high quality consultants to awarded contracts to best serve the clients’ needs
Increase CIC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading edge technologies and innovative solutions for its clients

· Decision Making – In the Information Systems (IS) course module (included in the Week 2 Learning Resources), you were introduced to the information requirements of various levels of the organization. First, insert an introductory opening sentence for this section. Then, for each of the management roles listed below, complete the table with the appropriate level (as defined in the course module), an example of a specific decision supported by the Hiring System to be made at that level, and what type of information from the hiring system would be needed to support that decision. Think about what information the hiring system could provide about applicants, etc., and then identify an example of a decision that might be made by each level of management. A decision is a choice or conclusion that the management might make about business operations or future planning. This is not about the decisions about implementing a new technology solution or about general responsibilities of each role. (Provide an introductory sentence then copy the table and insert information within.)

Role

Level as defined in IS Course Module

Example of Possible Decision Supported by Hiring System

Example of Information the Hiring System Could Provide to Support Your Example Decision

Senior/Executive Managers

(Decisions made by the CEO and the CFO at CIC supported by the hiring system.)

Middle Managers

(Decisions made by the Director of HR and the Manager of Recruiting supported by the hiring system.)

Operational Managers

(Decisions made by the line managers in the organization who are hiring for their projects supported by the hiring system.)

Formatting Your Assignment

· In Stage 1, you are preparing the first part of a 4-stage report. Use the structure, headings, and outline format provided here for your report.

· Write a short concise paper: Use the recommendations provided in each area for length of response. It’s important to value quality over quantity. Assignment should not exceed 4 pages excluding title and reference pages.

· Content areas should be double spaced; table entries should be single-spaced.

· Ensure that each of the tables is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included.

· Create a title page that includes: The company name, title of report, your name, Course and Section number and date.

· Use at least two resources with APA formatted citation and reference. Use at least one external reference and one from the course content. Course content should be from the class reading content, not the assignment instructions or case study itself.

· Begin a Reference Page for resources required for this assignment. Additional research in next stages will be added to this as you build the report. The final document should contain all references from all stages appropriately formatted and alphabetized.

· Running headers are not required for this report.

· Compare your work to the Grading Rubric below to be sure you have met content and quality criteria.

· Submit your paper as a Word document, or a document that can be read in Word. Keep tables in Word format – do not paste in graphics.

· Your submission should include
your last name first in the filename: Lastname_firstname_Stage_1

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