5 page essay with 5 references. Must follow attached assignment instructions
HR PROGRAM EFFECTIVENESS; EMPLOYEE PERFORMANCE MANAGEMENT (BEST PRACTICES); FUTURE OF TALENT MANAGEMENT
Case Assignment
(Signature Assignment: Critical thinking, Reinforced Level)
After reading required materials in Module 4, review the following case (which is the same case read for SLP 4):
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from
http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
Please answer the following questions in a well-integrated essay:
1. Describe what is unique about SIA’s five elements of its successful HR practices.
2. Evaluate the effectiveness of each element’s contribution toward SIA’s leadership in service excellence and cost effectiveness.
3. Despite evidence that such practices help service firms achieve higher company performance, many organizations have not managed to execute them as effectively. Why do you think that is the case?
4. Some of SIA’s HR practices would be illegal in the U.S. Is this fair competition, or are those HR practices encouraging a “race to the bottom” in terms of employee rights?
Bring in at least 5 library sources to help strengthen your discussion. Reference all material cited.
Your paper should be at least 5 pages (not including cover sheet and reference list). Deal with these issues in an integrated fashion, rather than treating them as a series of individual questions to be answered one by one. Follow APA 6th Edition guidelines.
For instruction on writing papers, citing sources, proper referencing, and so forth, use Trident University’s
Student Guide to Writing a High-Quality Academic Paper
.
Upload your paper by the module due date.
Assignment Expectations
Demonstrate critical thinking and analysis of the relevant issues and HRM actions, drawing on your background reading and research.
Information Literacy: Evaluate resources and select only library/Web-based resources that provide reliable, substantiated information.
Give authors credit for their work. Cite sources of borrowed information in the body of your text as footnotes or numbered end notes, or use APA style of referencing.
Prepare a paper that is professionally presented (including a cover page, a list of references, headings/subheadings, and a strong introduction and conclusion). Proofread carefully for grammar, spelling, and word-usage errors.
HR Program Effectiveness
Required Material
BSC Designer (2012). Measuring of Effectiveness HR department with KPI. (FTE means full-time equivalent.) Retrieved from
https://www.youtube.com/watch?v=vZwQJD7n3qw.
Economist Intelligence Unit. (2015). Big Roles for Big Data in HR. Retrieved from
.
Morgan, J. (2016). People Analytics: A New Way to Make Decisions in the Workplace. Retrieved from
https://www.youtube.com/watch?v=EZqKsOoA8tw.
Best Performance Management Practices
Required Material
Across the World with the Singapore Girl. Retrieved from
http://youtu.be/fNEJrd6GkSY.
[For 4 SLP.]
Borisova, O. N., Silayeva, A. A., Saburova, L. N., Belokhvostova, N. V., & Sokolova, A. P. (2017). Talent management as an essential element in a corporate personnel development strategy. Academy of Strategic Management Journal, 16, 31-46. Available in the Trident Online Library.
HCI Talent (2016). Performance Management: A Better Way. Retrieved from
https://www.youtube.com/watch?v=B-vszzxmcF8.
Singapore Airlines SQ Girl. Retrieved from
http://youtu.be/P5sGKR6NJBw.
[For SLP 4.]
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from
http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
[For Case 4 and SLP 4.]
Optional Material
Pitfalls and best practices in performance management overview. Retrieved from
http://www.communicare.com/DT/pdf/Pitfalls&BestPracticesPerformanceManagement
Sillup, G.P., & Klimberg, R. (2010). Assessing the ethics of implementing performance appraisal systems. The Journal of Management Development, 29(1), 38-57. Retrieved from ProQuest in the Trident Online Library.
Future of Talent Management
Required Material
McDermott, D., & Marshall, S. (2016). Look to the future with succession planning. Chemical Engineering Progress, 112(12), 23-26. Retrieved from ProQuest in the Trident Online Library.
Meinert, D. (Nov., 2014). What’s blocking workforce change? HRMagazine, 59(11), 16. Retrieved from ProQuest in the Trident Online Library.
Morgan, J. (2016). The 5 Trends Shaping the Future of Work. Retrieved from
https://www.youtube.com/watch?v=LrhmHbDLM8o.
Tjoeng, A., The QUTube (2015). The Future of Working: The Future of Talent Management. Retrieved from
https://www.youtube.com/watch?v=-anGdH4vhNY.
van Zyl, E., Mathafena, R., & Ras, J. (2017). The development of a talent management framework for the private sector. SA Journal Of Human Resource Management, 15, 19 pages. Available in the Trident Online Library.
Optional Material
Autor, D., Tedx Talks (2016). Why Are There Still So Many Jobs? |David Autor/TEXxCambridge. Retrieved from
https://www.youtube.com/watch?v=LCxcnUrokJo.
Clements, R.,TEDx Talks. (2014). What they don’t teach you about career fulfillment in school|Ryan Clements|TexxKelowna. Retrieved from
https://www.youtube.com/watch?v=a7gFkUqIv1E.
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