Business Process Redesign
If you have you been involved with a company doing a redesign of business processes, discuss what went right during the redesign and what went wrong from your perspective. Additionally, provide a discussion on what could have been done better to minimize the risk of failure. If you have not yet been involved with a business process redesign, research a company that has recently completed one and discuss what went wrong, what went right, and how the company could have done a better job minimizing the risk of failure.
paper should meet the following requirements:
• Be approximately 4-6 pages in length, not including the required cover page and reference page.
• Follow APA6 guidelines. Your paper should include an introduction, a body with fully developed content, and a conclusion.
• Support your answers with the readings from the course and at least two scholarly journal articles to support your positions, claims, and observations, in addition to your textbook.
• Be clearly and well-written, concise, and logical, using excellent grammar and style techniques.
Running head:
BUSINESS PROCESS REDESIGN
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BUSINESS PROCESS REDESIGN 2
BUSINESS PROCESS REDESIGN
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Yes, the business process has been redesigned in a hospital where Hospital has put in place an organization-wide EHR system. The aim of this redesign was to remove manual data entry process and help staff such as nurses, administrators, doctors, etc. Using Electronic health record database to deliver high-quality patient care. This system also removes the paper costs and file storage costs.
An Electronic Health Record (EHR) is the systematic compilation of electronically recorded patient and community health information in digital formats (Ew & D, 2016). Records shall be exchanged by networked, enterprise-wide information systems or other networks and exchanges of knowledge. A variety of data can include EHRs, including demographic data
During the redesign process, things went right that Hospital’s management did diligent market research to find the right vendor for EHR because the implementation of EHR cost millions of dollars so the right vendor was important for such redesign. Hiring contractor at hospital for this renovation. Another right thing Hospital has done was to communicate this change to all people, such as nurses , doctors, supervisors , managers, about this new change of design so that they can know what benefits this redesign will bring.
The thing that went wrong in the process of redesign is that in hospital after the introduction of the EHR program. The staff and other doctors are beginning to face difficulties in their use. This program was intended to alleviate stress and workload from staff including nurses who were new and old as well as facing difficulties such as how to enter, what codes are required, how to retrieve past patient data, how to pass diagnosis to doctors etc. The key reason for this is that the company provides workers with 1 hour instructional video to learn about this EHR program.
If I were in this phase of redesign then I would use demo class, recruit vendor-side experts who would come to the hospital and give live training sessions because workers tend to learn less and get distracted from tutorial videos while expert live sessions solve their problems immediately.
Proper training is very important if there is radical or continuous change in an organization. This would help organization from risk of failure because implementation of million-dollar EHR system and not know how to use is failure which training can solve that.
It’s more than just changing equipment or adding machines to the test rooms to turn into a new EHR system; this changes the healthcare process. However, given the awareness of the value of a thorough implementation process, end-user training is still under-emphasized. Education for end-user EHR programs is key to improved performance, best practices and, particularly, patient health, from small, single provider practices to large organizations.
It’s fair to expect some opposition when you incorporate an electronic health record (EHR) in your organization. When you are moving from paper records to another EHR, the process for clinicians and other staff can feel a little bit overwhelming. However, each employee in your organization is able to learn the most effective use of your new EHR through proper planning and efficient training.
Training is not just a useful practice; it is critical for the process of implementation. A well-developed training system, while reducing employee turnover, can help reduce repetitive set-backs and costly mistakes (Jamoom, Patel, Furukawa, & King, 2014). You take the new EHR seriously by being involved in preparation and want us to contribute to better treatment by using the new program properly. It is not always easy to get the right start and provide all the training components, so we have created an electronic health record curriculum to help you develop the most successful EHR education for employees.
Any changes in the workplace can alter the typical workflows and routines of people can be stressful. You can face challenges, but scheduling your training in advance may help alleviate any discomfort by doctors and nurses, making the process easier for you to succeed. Efficient preparation minimizes the problems and reduces the efficiency losses during the process. Computer use can be limited in practices in which the actual clinical workflow is primarily on paper.
The successful execution of EHR depends in part on the right attitude. Any employee will benefit from the ability to learn new skills and processes, and this quality should be fostered where you can. In order to get everybody on the same page, the next five steps towards EHR training will allow you to maximize the benefits of EHR as quickly as possible.
· Set a positive tone
· Document practice workflows
· Evaluate employees’ computer literacy
References
Ew, J., & D, H. G. (2016). Physician Opinions about EHR Use by EHR Experience and by Whether the Practice had optimized its EHR Use. Journal of Health & Medical Informatics, 7(4). doi: 10.4172/2157-7420.1000240
Jamoom, E. W., Patel, V., Furukawa, M. F., & King, J. (2014). EHR adopters vs. non-adopters: Impacts of, barriers to, and federal initiatives for EHR adoption. Healthcare, 2(1), 33–39. doi: 10.1016/j.hjdsi.2013.12.004
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