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NIZWACOLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT

SEMESTER -2 / ACADEMIC YEAR 2019-2020

PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)

COURSE CODE PHIL3108

COURSE NAME BUSINESS ETHICS

LEVEL DIPLOMA II

TUTOR(S)
Ms. Farha / Ms.Noureena / Dr.Kutpudeen / Dr. Tahir / Mr. Abdulkadir / Dr. Mushtaq

/Mr. Mudasir / Dr. Shamsuddin

SECTION(S) 1 To 1

DURATION:

DATE TIME

START FRIDAY, MAY 15, 2020 9:00AM

END SUNDAY, MAY 17, 2020 8:00AM

MARKS BREAK UP:

No. of Questions Marks for Each Question

1 20

2 15

3 15

TOTAL MARKS 50

INSTRUCTIONS:

1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination.
2) This is an open resource examination; there are Four (4) pages including this front page. Students are allowed

to refer any digital materials (Internet, ProQuest, Masader, and OER) with proper referencing and citation for

each answers.

3) Students has to answer the questions typewritten in the word ( x) format. Figures / Diagrams, equations and
solving of problems can be written by hand and added to the document as a picture/image.

4) Save the assignment file using the student ID & Course code.[EXAMPLE : 22s1234 – PHIL3108 –
BUSINESS ETHICS]

5) Students should submit the answers through the Turnitin link provided in moodle page. If any problem occurs,
send it to the staff email:

a) farha.hassan@nct.edu.om Section 10
b) a.noureena@nct.edu.om Section 7 /11 /1

c) mohammed.kutpudeen@nct.edu.om Section 3 / 6
d) abdulkadir.shehu@nct.edu.om Section 1/ 13
e) mushtaq.ahmed@nct.edu.om Section 8
f) mudasir.shagoo@nct.edu.om Section 5
g) muhammad.tahir@nct.edu.om Section

h) shamsuddin.khuthbuddin@nct.edu.om Section 2 / 9

6) Students are encouraged to upload the answers in the moodle at least two hours before the deadline to avoid
any technical issues.

7) In case of any technical problem in opening or submitting your assignment please contact your course tutor
through email and copy the Department Head

8) Any form of cheating is punishable. Students involved in cheating will be treated according to the Plagiarism
and Academic Integrity Policies.

9) Students are advised to write the answers in their own words. Based on the plagiarism policy and the
department approved similarity level, the marks will be deducted for the plagiarized [Copied] answers.

10) Students should complete their assignment within given time. Assignments submitted after the deadline will be
marked 0.

mailto:farha.hassan@nct.edu.om

mailto:a.noureena@nct.edu.om

mailto:mohammed.kutpudeen@nct.edu.om

mailto:abdulkadir.shehu@nct.edu.om

mailto:mushtaq.ahmed@nct.edu.om

mailto:mudasir.shagoo@nct.edu.om

mailto:muhammad.tahir@nct.edu.om

mailto:shamsuddin.khuthbuddin@nct.edu.om

NIZWA COLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
2

ACADEMIC INTEGRITY & PLAGIARISM POLICY:
The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers

are discovered, student will be awarded zero marks.

DECLARATION:

I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s

Integrity and Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and

procedures applicable to breaches of such policy and regulations.

I AGREE TO THE TERMS AND CONDITIONS:

STUDENT NAME

STUDENT ID

DATE OF SUBMISSION

INSTRUCTIONS TO ANSWER THESE QUESTIONS

1. There are 3 (Three) Questions in this Final Exam (Assignment).
2. All Questions are compulsory and hence all must be answered.
3. Answer in

150 words for 5 marks

300 words for 10 marks

4. Answers should be clear and to the point.
5. Typography:

Font style : Times new roman / trebuchet MS / Tahoma

Font size : 12

Line spacing : 1.5

Paper size : A4

NIZWA COLLEGE OF TECHNOLOGY
BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
3

QUESTION 1 (20MARKS)

Maria and Sarah are members of student council in the college. During the student council meeting there was a

discussion regarding the ethics that students need to follow inside the college campus. The issues that was noticed

in college for example were like; writing on the walls of class room, throwing water bottles around the class room,

not closing the water tab properly, wasting food in cafeteria, not maintaining hygiene at cafeteria and rest rooms,

and damaging the property of college. Since these issues have to be taken care of, as it is important for students to

be ethical towards themselves and environment. The student council decides to create clean ethical awareness

program for students to create awareness in the college.

Answer the following questions:

a. Explain the five key areas of ethics that will be given importance in the clean ethical awareness program and

why? (10 marks) (Answer must be in 300 words)

b. Discuss five positive ways to make the students follow the ethics in the college.

(5 marks) (Answer must be in 150 words)

c. If the student council did not decide on ethical awareness program, what will you do if you were in the position

of Sarah as student council member? Explain the measures you will decide to make students follow ethics?

(5 marks) (Answer must be in 150 words)

QUESTION 2 (15 MARKS)

“Ethical values are guiding principles that guides us in making decisions in our life as they lay the foundation of

our responses and reactions. However, the definition what is right and wrong depends on the upbringing, culture,

and the societal norms”

In line with these important statements:

a. Do you think that value is important part of our life? Justify your answers in five points.

(5 marks) (Answer must be in 150 words)

b.Explain five ways you will impart values to your younger ones. (5 marks) (Answer must be in 150 words)

c. Which values are paramount to you as a person? State why? (5 marks) (Answer must be in 150 words)

NIZWA COLLEGE OF TECHNOLOGY
BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
4

QUESTION 3 (15 MARKS)

Umar works in a supermarket and has a good attitude. But he doesn’t like his boss. He usually will say “Salam” to

his boss every morning at workplace. Even if his boss’s attitude is bad, he still greets his boss. The boss on the

other hand has a habit of bad behavior like using bad words, not praying, smoking, talking bad about people

behind their back, cheating, etc. People respect him only out of fear, not choice.

Answer the following questions:

a. Explain five aspects that affects Umar’s Ethical values in Workplace. Provide example for each factor.

(5 marks) (Answer must be in 150 words)

b. Elaborate the behavior of Umar’s boss. (5 marks) (Answer must be in 150 words)

c. If you were in Umar’s place, what would you do? (5 marks) (Answer must be in 150 words)

NIZWACOLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT

SEMESTER -2 / ACADEMIC YEAR 2019-2020

PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)

COURSE CODE PHIL3108

COURSE NAME BUSINESS ETHICS

LEVEL DIPLOMA II

TUTOR(S)
Ms. Farha / Ms.Noureena / Dr.Kutpudeen / Dr. Tahir / Mr. Abdulkadir / Dr. Mushtaq

/Mr. Mudasir / Dr. Shamsuddin

SECTION(S) 1 To 1

DURATION:

DATE TIME

START FRIDAY, MAY 15, 2020 9:00AM

END SUNDAY, MAY 17, 2020 8:00AM

MARKS BREAK UP:

No. of Questions Marks for Each Question

1 20

2 1

3 15

TOTAL MARKS 50

INSTRUCTIONS:

1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination.
2) This is an open resource examination; there are Five (5) pages including this front page. Students are allowed

to refer any digital materials (Internet, ProQuest, Masader, and OER) with proper referencing and citation for

each answers.

3) Students has to answer the questions typewritten in the word ( x) format. Figures / Diagrams, equations and
solving of problems can be written by hand and added to the document as a picture/image.

4) Save the assignment file using the student ID & Course code.[EXAMPLE : 22s1234 – PHIL3108 –
BUSINESS ETHICS]

5) Students should submit the answers through the Turnitin link provided in moodle page. If any problem occurs,
send it to the staff email:

a) farha.hassan@nct.edu.om Section 10
b) a.noureena@nct.edu.om Section 7 /11 /1

h) shamsuddin.khuthbuddin@nct.edu.om Section 2 / 9

6) Students are encouraged to upload the answers in the moodle at least two hours before the deadline to avoid
any technical issues.

7) In case of any technical problem in opening or submitting your assignment please contact your course tutor
through email and copy the Department Head

8) Any form of cheating is punishable. Students involved in cheating will be treated according to the Plagiarism
and Academic Integrity Policies.

10) Students should complete their assignment within given time. Assignments submitted after the deadline will be
marked 0.

mailto:farha.hassan@nct.edu.om

mailto:a.noureena@nct.edu.om

mailto:mohammed.kutpudeen@nct.edu.om

mailto:abdulkadir.shehu@nct.edu.om

mailto:mushtaq.ahmed@nct.edu.om

mailto:mudasir.shagoo@nct.edu.om

mailto:muhammad.tahir@nct.edu.om

mailto:shamsuddin.khuthbuddin@nct.edu.om

NIZWA COLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
2

ACADEMIC INTEGRITY & PLAGIARISM POLICY:
The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers

are discovered, student will be awarded zero marks.

DECLARATION:

I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s

Integrity and Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and

procedures applicable to breaches of such policy and regulations.

I AGREE TO THE TERMS AND CONDITIONS:

STUDENT NAME

STUDENT ID

DATE OF SUBMISSION

INSTRUCTIONS TO ANSWER THESE QUESTIONS

1. There are 3 (Three) Questions in this Final Exam (Assignment).
2. All Questions are compulsory and hence all must be answered.
3. Answer in

150 words for 5 marks

300 words for 10 marks

4. Answers should be clear and to the point.
5. Typography:

Font style : times new roman / trebuchet MS / Tahoma

Font size : 12

Line spacing : 1.5

Paper size : A4

NIZWA COLLEGE OF TECHNOLOGY
BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
3

QUESTION 1 (20 MARKS)

Murshid works for a firm which has a strict policy against employees sending work-related emails to their personal

email accounts. The concern is over client confidentiality and information security risks, and the policy applies to

all employees and managers at all levels. Murshid discovers that other analysts do not always follow the rule. They

email spreadsheet models to their personal email accounts on Thursday so they can work on them from home over

the weekend. Although employees have company-owned laptops, taking them home is inconvenient, and

employees cannot log into the company’s network from home computers. While working with his boss on a

project, Murshid is asked to send several files to his boss’s personal email account so she can review them at her

country home over the weekend. Murshid’s boss would play a significant role in writing his end-of-year

performance review.

Questions:

a. Should Murshid comply with his boss’s request, or refuse? (5 marks) (Answer must be 150

words)

b.Why one should use personal email for official purpose? (5 marks) (Answer must be 150 words)

c. What are the consequences of using WhatsApp, personal texts with customers other than official email?

(5 marks) (Answer must be 150 words)

d.What kind of privacies are affected in this case? Is it right to disturb privacy?

(5 marks) (Answer must be 150 words)

QUESTION 2. (15 MARKS)

In September 2010, the French Parliament passed a bill prohibiting people from covering their faces in public

areas. While this law applied to all citizens and all forms of face covering, it became known as France’s ―burka

bill‖. Its targeted Muslim women who wore burkas—religious garments covering the face and body—in public.

French lawmakers argued that the law was important for the separation of church and state and for the welfare and

protection of the rights of the women. However, some in the French Muslim community saw the bill as an

undermining of religious freedom. They argued that French legislators were imposing their idea of gender equality

onto their culture. Many of them, including some women, argued that wearing burkas actually protected the

women from the physical objectification in the Western culture. A number of women protested the bill by dressing

in burkas and going to the offices of lawmakers who supported the legislation. One of these women critiqued the

bill, stating, ―My quality of life has seriously deteriorated since the ban, the politicians claimed they were

NIZWA COLLEGE OF TECHNOLOGY
BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
4

liberating us; what they’ve done is to exclude us from the social sphere.‖ The law was challenged in 2014 and

taken to the European Court of Human Rights.

Questions:

a. Should all religious practices be tolerated in a free society? Are there limits to what you think should be

allowed? Explain your reasoning. (5 marks) (Answer must be 150 words)

b. If you were in France as a student in a college, what steps would you have taken to protect your rights as a

Muslim and as a human? (5 marks) (Answer must be 150 words)

c. Should any kind of religious clothes be banned in schools and colleges? Justify your answer in five points.

(5 marks) (Answer must be 150 words)

QUESTION 3 (15 MARKS)

Whiz kids School, a school in a small town in Africa was in need of improvement for the last five years. Unless 58

percent of students passed the math portion of the standardized test and 67 percent passed the language arts

portion, school could be closed down. Its students would be separated and bussed across town to different schools.

Mr. Tom, The Principal of the school had pushed his students to work harder than they ever had in preparing for

the test. But he knew that it would be difficult for many of them to pass. Tom had changed their students’ answers

on the standardized tests under the guise of erasing stray pencil marks. He asked the other teachers to do the same.

Benet, a Math’s teacher found the exams of students who needed to get a few more questions right in order to pass.

He changed their answers. The students would lose their neighborhood school and the community that had

developed within it if the teachers did not do this. Thanks to Tom and other teachers, the school students did better

than ever on the standardized tests. Jack, a former student at Parks at the time, recalled, ―Everyone was jumping

up and down,‖ after a teacher announced the school had met the goals of No Child Left Behind for the first time.

After six months, 25 agents of the Central Bureau of Investigation visited Whiz kids and other African schools.

The investigators concluded that teachers and administrators at 20 schools had cheated in the manner that Lewis

had. 100 teachers had confessed of cheating were placed on administrative leave, including Mr. Tom. Later that

year, Tom was terminated.

Questions:

a. Who are the stakeholders in this case study, and what was at stake for each party? How might each have

influenced Mr. Tom’s actions? Explain. (5 marks) (Answer must be 150 words)

b. In this case study, what were the benefits of falsifying students’ test scores? What were the harms?

(5 marks) (Answer must be 150 words)

NIZWA COLLEGE OF TECHNOLOGY
BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
PHIL3108 – BUSINESS ETHICS / FINAL EXAM (ASSIGNMENT)
5

c. Do you think cheating can ever be ethically justifiable? Why or why not? (5 marks) (Answer must be 150

words)

NIZWA COLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT

SEMESTER -2 / ACADEMIC YEAR 2019-2020

FINAL EXAM (ASSIGNMENT)
COURSE CODE BAHR 3105

COURSE NAME HUMAN RESOURCE INFORMATION SYSTEM

LEVEL ADVANCED DIPLOMA

TUTOR(S) DR. SHAMSUDDIN KHUTHBUDDIN

SECTION(S) 1

DURATION:

DATE TIME

START FRIDAY, MAY 15, 2020 9:00AM

END SUNDAY, MAY 17, 2020 8:00AM

MARKS BREAK UP:

Question No. Marks for Each Question

1 10

2 10

3 10

4 10

5 10

TOTAL MARKS 50

INSTRUCTIONS:

1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination.
2) This is an open resource examination; there are Three (3) pages including this front page. Students are allowed to refer any

digital materials (Internet, ProQuest, Masader, and OER) with proper referencing and citation for each answers.

3) Students has to answer the questions typewritten in the word ( x) format. Figures / Diagrams, equations and solving of
problems can be written by hand and added to the document as a picture/image.

4) Save the assignment file using the student ID & Course code.[ EXAMPLE : 22s1234 – BAHR3105 – HRIS]
5) Students should submit the answers through the Turnitin link provided in moodle page. If any problem occurs, send it to

the staff email shamsuddin.khuthbuddin@nct.edu.om

6) Students are encouraged to upload the answers in the moodle at least two hours before the deadline to avoid any technical
issues.

7) In case of any technical problem in opening or submitting your assignment please contact your course tutor through email
and copy the Department Head

8) Any form of cheating is punishable. Students involved in cheating will be treated according to the Plagiarism and Academic
Integrity Policies.

9) Students are advised to write the answers in their own words. Based on the plagiarism policy and the department approved
similarity level, the marks will be deducted for the plagiarized [Copied] answers.

10) Students should complete their assignment within given time. Assignments submitted after the deadline will be marked 0.
ACADEMIC INTEGRITY & PLAGIARISM POLICY:

The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers are

discovered, student will be awarded zero marks.

DECLARATION:

I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s Integrity and

Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and procedures applicable to

breaches of such policy and regulations.

I AGREE TO THE TERMS AND CONDITIONS:

STUDENT NAME

STUDENT ID

DATE OF SUBMISSION

INSTRUCTIONS TO ANSWER THESE QUESTIONS

1. There are 5 (Five) Questions in this Final Exam (Assignment).
2. All Questions are compulsory and hence all must be answered.
3. Answer in

a. 60 words for 2 marks
b. 90 words for 3 marks
c. 120 words for 4 marks
d. 150 words for 5 marks
e. 300 words for 10 marks

4. Answers should be clear and to the point.
5. Typography:

Font style : times new roman
Font size : 12
Line spacing : 1.5
Paper size : A4

QUESTION 1 (5+5 =10 Marks)

ABC LLC a logistics company located in Muscat had branches in over 150 countries. The Company has issues with

communication, workflow process being long and slow, unaddressed staff grievances etc. The company had decided

that in order to improve the employee’s experience in the company an HRIS software may be purchased. Within 3

months the company purchased the software and it was test run and implemented. Within 1 month after its installation

the company headquarters in Muscat received many complaints such as wrong salary was credited to their account

with some employees receive more and some less. Leaves applications were not approved which resulted in loss of

pay, Performance appraisals were made with rules that are followed in other countries, date and time formats were

changed leading to confusion in employee information and differences in working hours and holidays.

a. Explain the HR functions where HR department was facing problems after implementing new HRIS system.

(Answer

in 150

words)

b. Explain what could have gone wrong during the different stages of SDLC that has resulted in these issues.

(Answer in 150 words)

QUESTION 2 (5+5 =10 Marks)

In the Information Technology Industry the companies visit college at least 18 months in advance to select the

students for employment. One automobile manufacturing company which specializes in manufacturing cars visited

39 colleges and selected 120 girls who were pursing their mechanical engineering. The company issued the

appointment orders and were asked to join the company once they get their final semester results next year. Based on

data that the company maintained in the HRIS it forecasted the requirements and hence the recruitment decisions

were made. The company also strategized that they would want to brand their company as diversified employer and

hence recruited girls. A year later when these students were about to graduate and join the company the HR

department found that the data has errors and that the number of employees required were only 70. The first 70

students who were recruited joined the company , but the remaining 50 students were waiting for their joining date

for nearly 8 months. Most of the students had also availed education loans from banks to pay of their fee , which they

need to pay back. This resulted in students going into the court and the government ordering the company to employ

all the remaining 50 girls. The company had no work for them, and it also lost its reputation and other issues.

a. As a HR Explain the challenges you will face to save the employees as well as the company’s reputation. (Answer

in 150 words)

b. Explain the modules in HRIS that you would check to address this issue. (Answer in 150 words)

QUESTION 3 (10 Marks)

An organization that manufactures trains got a contract from European country’s government for 100 million rials.

The company got its contract in 2019 and was expected to start work in 2020 march. But due to COVID -19 the

government called for a total shutdown and work was put on hold. Due to this the government has informed the

company that the payments are likely to get delayed and that the company needs to wait for 6 months. In this is

situation the company’s board of directors held a meeting to alter their strategic plans from “innovate and grow” to

“Survive by cutting cost”. The management also informed the HR department to make the necessary plans , goals

and objectives that will help achieve the new strategic goals.

a. In this scenario, as a HR staff explain the changes that you will bring about to various modules in an HRIS System

with detailed examples. (Answer in 300 words)

QUESTION 4 (10 Marks)

You work for a company as a HR executive. The company is currently using a HRIS system that was bought, installed,

and maintained by an outsourced IT company since 2010. The system was designed and upgraded using many

programming languages. The system according to you was old and needs to be scrapped and new system be installed.

At the same time the company suggests that you need to modify the existing system sighting cost factors and financial

issues the company may have to face if they go for a new system. The management of your company is not convinced

and asks you to submit a report to justify your suggestion.

a. Make a report comparing the company’s decision and your suggestion and choose the best one. (Answer in 300

words)

QUESTION 5 (10 Marks)

The Harvard model of HR states that there are six stakeholders to a business of which four are mentioned below.

• Shareholders

• Management

• Employees

• Government

Similarly to the Harvard Model, the Warwick framework focuses on five different elements in HR:

• The outer context (includes political, technical, and competitive factors, among others)

• The inner context (the structure, leadership, culture, task-technology)

• Business strategy content (company objectives, product market, and general strategy)

• HRM context (Job role, definition, organisation, HR outputs)

• HRM content (HR flow, reward systems, employee relations, work systems, and other aspects)

a. As a HR student can you explain how HRIS can be used as a tool that to connect the four stakeholders with the
five elements of HR. (Answer in 300words)

NIZWA COLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT

SEMESTER -2 / ACADEMIC YEAR 2019-2020

FINAL EXAM (ASSIGNMENT)
COURSE CODE

BAEB 4200

COURSE NAME Management Information Systems

LEVEL B.Tech

TUTOR(S) Iram Fatima, Ramesh Krishna

SECTION(S) 4

DURATION:

DATE TIME

START 17th May 2020 9:00AM

END 19th may 2020 8:00AM

MARKS BREAK UP:

No. of Questions Marks for Each Question

1 10

2 10

3 10

4 10

5 10

TOTAL MARKS 50

INSTRUCTIONS:

1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination.

2) This is an open resource examination; there are (7) pages. Students are allowed to refer any digital materials
(Internet, Proquest, Masader, and OER) with proper referencing and citation for each answers.

3) Students has to answer the questions typewritten in the word ( x) format. Figures / Diagrams, equations and
solving of problems can be written by hand and added to the document as a picture/image.

4) Save the assignment file using the student ID & Course code.[ Eg : 22s1234 – BAEB4200]

5) Students should submit the answers through the turnitin link provided in moodle page. If any problem occurs,
send it to the staff email [Email ; iram.fatime@nct.edu.om, ramesh.krishna@nct.edu.om]

6) Students are encouraged to upload the answers in the moodle at least two hours before the deadline to avoid any
technical issues.

7) In case of any technical problem in opening or submitting your assignment please contact your course tutor
through email and copy the Department Head

8) Any form of cheating is punishable. Students involved in cheating will be treated according to the Plagiarism and
Academic Integrity Policies.

9) Students are advised to write the answers in their own words. Based on the plagiarism policy and the department
approved similarity level, the marks will be deducted for the plagiarized [Copied] answers.

mailto:iram.fatime@nct.edu.om

mailto:ramesh.krishna@nct.edu.om

10) Students should complete their assignment within the given time. Assignments submitted after the deadline will
be marked 0.

11) Assignment can be uploaded in the moodle ONLY ONCE, so please check your answers before uploading
them. The teacher WILL NOT DELETE any assignment for any student to upload them again.

12) The Assignment consists of five (5) Cases with sub questions with total of 50 Marks.

13) All questions are compulsory and hence all must be answered.

14) 5, 6 marks questions must be answered in detail in NOT LESS than 200 words.

15) 10 marks questions must be answered in your own words in NOT LESS than 300 words.

16) Typography:
i. Font style : Times New Roman

ii. Font size : 12
iii. Line spacing : 1.5
iv. Paper size : A4

ACADEMIC INTEGRITY & PLAGIARISM POLICY:
The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers are

discovered, student will be awarded zero marks.

DECLARATION:

I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s Integrity and

Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and procedures applicable to

breaches of such policy and regulations.

I AGREE TO THE TERMS AND CONDITIONS:

STUDENT NAME
STUDENT ID
DATE OF SUBMISSION

Case 1:

Dreams Discount Center operates discount stores offering housing wares, cleaning supplies, clothing, health and

beauty aids with most items selling for RO 1. As you can see from the pricing strategy adopted by the business model

they want to reduce their operational cost as low as possible. They have used a labour saving information system in

their center to reduce the manpower. Although the company uses information systems it uses them very carefully

keeping expenditures to the minimum. The inventory management in the company is operated with manual method

currently. The managers experience is used as an advantage for the company to know the arriving of distribution

trucks to the location of the sales outlet of the company. The performance of inventory management services affected

sales of the company. Most of the time the customers did not get what they wanted from the store. Some products

were out of stock and some others were overstocked. The same problem was repeated for the company in most of its

sale outlets. Materials losses from theft or other accidents have been raising and now represent 3% of the total sales.

The total distribution system was disturbed if a manager is transferred as he lost the knowledge of location and

transport related data. The company is now seriously thinking about a solution for the problem.

Answer the following questions:

1a. Examine the objectives of using an information system for inventory management. (5 Marks)

1b. Evaluate the decisions that the company has to make before investing in an information system? (5 Marks)

Case 2:

ResortBook international provides services to companies that develop and own resort properties. Services include

time-share payments, loans, and handling credit-card transactions. Some companies build resort sites throughout the

world for individuals who wish to use them for vacations. The contract is usually for many years. In addition, property

owners sell customers other services such as car rentals and recreational activities.

Instead of dealing directly with sales and billing, many of these corporations hire services of companies like

ResortBook to bill customers and answer their questions. Property owners outsource this work to ResortBook because

the firm specializes in maximizing the revenue and the owners do not have to invest in information technology to

handle sales, billing and collections.

ResortBook serves more than one million travelling customers. There were many consumer queries related to the

errors in their bills. Most of these responses are via email messages. The number of email messages increased. The

company later arranged two phone call centers. It still had to solve the email problem.

To solve these problems ReortBook installed a CRM software. This software provided a complete multi-channel

contact center. Not only members of all call center staff have access to the incident center information, but all

members of the firm. If the customer has a credit card issue the call center staff informs the incident to the finance

office. They can also keep a check on the finance office till the issue is solved.

The CRM system ensured accountability. Nobody in the organization can relax until an incident is solved. The

accountability gives each unit a purpose to resolve the matter fast. Every action in this process is recorded and

managers can follow the process from beginning to end. ResortBook’s internal e-mail decreased by 30%. The office

was made paperless by the information system used. Since most of the information is saved electronically, no need

to create or maintain paper documents. The CRM system maintains data that can also be used for future analysis.

Answer the following questions:

2a. Examine the problems faced by ResortBook before the system was implemented. (2 Marks)

2b. Critically analyze the role of CRM software in improving the operational efficiency of ResortBook. Justify your

answer with valid reasons and examples? (8 Marks)

Case 3:

Instead of taking that 6:30 A.M. plane to make a round of meetings in Qatar, wouldn’t it be great if you could attend

these events without leaving your desktop? It is possible today with the help of applications used for conducting

meetings and conferences online. A June 2018 report issued by the Global Investor Magazine estimated that up to 20

percent of business travel could be replaced by virtual meeting technology.

A videoconference allows individuals at two or more locations to communicate at the same time through two-way

video and audio transmissions. Most companies think videoconferencing a poor substitute for face-to-face meetings.

But. major changes in these applications have changed many company’s perceptions. The annual rate of growth of

video conferencing is around 30%.

Many users of this technology claim that it does more than simply reduce costs. It allows for “better” meetings as

well: it is easier to meet with partners, suppliers and colleagues from within the office or around the world on a more

frequent basis, which may not have achieved if people traveled. Some contacts which may not be reachable physically

may also be contacted using video conferencing technology. For example, a recruiting firm Talent Search

International uses video interviews to screen potential candidates for jobs.

Innovations in technology have bought major changes in the system. The system is now able to display high definition

images. The top-of the- line videoconferencing technology is known as Virtual meet. Virtual meet tries to make users

feel as if they are actually present in a location different from their own. You can sit across a table from a large screen

showing someone who looks quite real and life-size, but may be in China or Singapore. However, physical handshake

and cards exchanging will be missed.

Virtual meet products provide the highest- quality videoconferencing available on the market to date. Cisco Systems

has installed Virtual meet systems in more than 500 organizations around the world.

Many companies using this technology have experienced huge savings. For example, technology consulting firm

Sasken reports that it eliminated expenditures for 240 international trips and 120 domestic flights in a single month.

Considerably more number of customers and partners were being accessible. Other business travelers report ten times

increases in the number of customers and partners they are able to reach for a fraction of the previous price per person.

However, these products are not very reasonable for small businesses. There are even some free Internet-based

options like Skype videoconferencing and Zoom. These products are of lower quality than traditional

videoconferencing products, but they can only talk to others using that very same system. Most videoconferencing

and virtual meet products are able to interact with a variety of other devices. Companies are using these tools also

for training and sales presentations. These products enable participants to share documents and presentations along

with audio conferencing and live video via Webcam.

Before setting up videoconferencing or Virtual meet, it’s important for a company to make sure it really needs the

technology to ensure that it will be a profitable. There are still plenty of times when face-to-face interaction is more

desirable, and often traveling to meet a client is essential for clients and closing sales.

Answer the following questions:

3a. Critically analyze the value chain process related to virtual meet application. (5 Marks)

3b. Imagine that Nizwa College of Technology is subscribing for virtual meet. Illustrate how this technology will add

value to the below mentioned processes in the college. (5 Marks)

i. Advising and registration

ii. Teaching and learning

Case 4:

Al Abbasi group of companies are supplying different types of information systems that is required for all the types

of business They are located in Saudi Arabia but they have offices in 55 countries in middle east Europe and Asia.

They had a data warehouse in Saudi Arabia which was used by the company management in all these countries to

improve customer satisfaction and marketing. The data in the data warehouse was updated from all these 55 countries.

There was full of inaccurate data in the data warehouse. The data entered were mainly phone numbers, customer

addresses, emails pin code or zip code etc. There were complaints from the sales and marketing group that the data

recorded is not accurate when they search for particular customer’s data, it was not complete or updated twice with

different spellings. Some of the pin codes were three digits and some others were six digits. The phone numbers also

had similar type of issue. The addresses had issues too. The system and services sold by the company was mainly

order entry related customer data. There were different services for companies selling cars and mobile phones. Al

Abbasi group is the market leader in making order entry systems. Many organizations who were using Al Abaasi

group’s services were complaining that the data they provide is troubling their business operations.

Assume that you are the information officer of the Al abbasi group keeping these points in mind, answer the following

questions.

Answer the following questions:

4a. Discuss any two risks that your business will face due to data error. (5 Marks)

4b. Propose a solution to avoid these errors from the data base. (5 Marks)

Case 5:

OmanDATA website is linked to huge databases that combine personal data on millions of people. There was data

available for sales on people who purchased different products with their location. Based on the price quoted by the

seller they were also selling the age, gender, financial status, and nature of interest of the customers. If you click on

‘Consumer Leads’ to order a customer list, you can find the names, addresses and sometimes phone numbers of

potential customers in a specific location and purchase a list of those names. One should use this capability to obtain

a list, for example, for everyone in Nizwa, making more than RO 25,000 or more per year. This information was

given to the required promoters and advertisers so that they can use it wisely to target the customer group. The luxury

apartment builders wanted to know the potential buyers in a location they could buy the data from this data broker.

There were even small buyers of data like travel and tourism companies wanted to know the tourist arrived in a

particular place. Five star hotels collected the data of potential travelers and tourists arrived in a particular area. The

insurance companies were in need of data whose insurance policies were going to be expired. The data brokers earned

big money from the customized services they have created. The data segments like real estate, insurance tourism etc

had different type of price bands. Many car companies collected data of luxurious car buyers in a particular area to

conduct promotional activities.

Answer the following questions:

5a. Examine any five privacy issues raised by brokers like Oman DATA. (10 Marks)

NIZWA COLLEGE OF TECHNOLOGY

BUSINESS STUDIES DEPARTMENT

SEMESTER –

/ ACADEMIC YEAR 20

9-2020

FINAL EXAM (ASSIGNMENT)

COURSE CODE	BAHR 3 101
COURSE NAME	MANAGING TROUBLED EMPLOYEES
LEVEL	Advanced Diploma
TUTOR (S)	Ms. Virginia
SECTION (S)		1

DURATION:

DATE	TIME
START	17 May 2020	9:00AM
END	19 May 2020	8:00AM

MARKS BREAK UP:

No. of Questions	Marks for Each Question
2
3
TOTAL MARKS

INSTRUCTIONS:

1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination.

2) This is an open resource examination; there are three pages. Students are allowed to refer any digital materials (Internet, Proquest, Masader, and OER) with proper referencing and citation for each answer.

3) Students has to answer the questions typewritten in the word ( x) format. Figures / Diagrams, equations and solving of problems can be written by hand and added to the document as a picture/image.

4) Save the assignment file using the student ID & Course code. [Eg : 22s1234.BAHR3101]

5) Students should submit the answers through the Turnitin link provided in Moodle page. If any problem occurs, send it to the staff email [virginia.santos@nct.edu.om]

6) Students are encouraged to upload the answers in the Moodle at least two hours before the deadline to avoid any technical issues.

7) In case of any technical problem in opening or submitting your assignment, please contact your course tutor through email and copy the Department Head.

8) Any form of cheating is punishable. Students involved in cheating will be treated according to the Plagiarism and Academic Integrity Policies.

9) Students are advised to write the answers in their own words. Based on the plagiarism policy and the department approved similarity level, the marks will be deducted for the plagiarized [Copied] answers.

10) Students should complete their assignment within the given time. Assignments submitted after the deadline will be marked 0.

ACADEMIC INTEGRITY & PLAGIARISM POLICY:

The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers are discovered, student will be awarded zero marks.

DECLARATION:

I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s Integrity and Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and procedures applicable to breaches of such policy and regulations.

I AGREE TO THE TERMS AND CONDITIONS:

STUDENT NAME

STUDENT ID

DATE OF SUBMISSION

ESSAY / LONG ANSWER QUESTIONS (analytical / scenario / case) 50 Marks

Read thoroughly the scenario/case/question before you answer. For each question number (e.g. Question 1), answer must contain minimum of 300 words to maximum of 400 words.

Question 1 15 Marks

Many leading multinational private organizations had heavily invested to ensure effective talent management. Aside from competitive compensation package, they also provided employee assistance program (EAP) to enhance employee relations. However, there are few employees whose work performance are regularly unsatisfactory. The HRD through EAP classified those individuals as troubled employees.

a) Appraise EAP suitability of managing troubled employees in Oman companies. (5 Marks)

b) Explain the causes of employee’s unsatisfactory work performance. (5 Marks)

c) Describe services of three EAP providers in Oman. (5 Marks

Question 2 15 Marks

Regina and Fidel both work in engineering section. Fidel was hired a few months ago and Regina has been with the company for 10 years. Fidel, while being a competent worker, tends to wait until the last minute to get his work done. Regina works more steadily and keeps on top of her work daily. Regina complains that she feels she was worrying about his work and her own. And, because they depend on each other for certain tasks, she is uncomfortable with waiting until an hour or so before a deadline when they are forced to collaborate. Because of the conflict, Fidel is missing more work and because he wants to avoid Regina and her anger. Moreover, female colleagues believe that Regina is correct, and Fidel is totally wrong. On the contrary, the male colleagues have divided perception, some of them sided with Regina, and others sided with Fidel.

a) Explain the causes of conflict between Fidel and Regina. (5 Marks)

b) If you are the supervisor of Fidel and Regina, discuss how will you resolve the issue? (5 Marks)

c) Formulate approaches to manage the behavior of their colleagues. (5 Marks)

Question 3 20 Marks

Wada Al Qassabi has been working for almost ten years as Executive Assistant to the Managing Director (Paul Robinson) in global logistics firm. She is competent, dependable, and had superb interpersonal relationship across the organization. Paul Robinson is highly energetic boss who frequently travels out of the country. In his absence, he usually assigns Wada to supervise daily operations, which upsets few senior department managers (SDM). Hence, the SDM connive with each other in order to tarnish Wada’s reputation. They wrote a complaint letter to Paul that Wada frequently ignored their instructions and must be charged of insubordination. According to company’s grievance policy, insubordination is a major offence that must be handled under disciplinary action.

a) If you are the superior of Wada, what will you do to act in accordance with natural justice. (5 Marks)

b) If you are Wada, how will you defend yourself against the charges? (5 Marks)

c) In behalf of SDM, draft letter of warning against Wada. (5 Marks)

d) If you are part of grievance team, how will you implement disciplinary action? (5 Marks)

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