Using Positive And Varied Communication Strategies With ICT Clients

Exercise 1: Contacting an SME for Support Requirements

1. Create a list of the components that make up the computer network within your workplace or home office including operating system/s, application software and computer hardware.

1. Operating system/s required within the  workplace or home office are:

• Windows XP,Windows 95
• DOS
• Linux operating system- Debian GNU/Linux (Ubuntu)
• Microsoft Windows Vista
• IOS- Apple Mac OS X

1. Application software for network analysis:

• Netstat
• Wireshark
• Note XL
• Igraph
• [email protected] software packages that helps in acquiringend users

1. Computer hardware required to connect the networks:

• Wireless or wired routers
• Ethernet cables
• Patch Panels
• Modem

The requirement of an effective workplace or home policies is more important that drives the change to regulation, legislation and codes of practice. A basic IT policy for workplace can be “A Code of Conduct” that sets the workplace behavioural standards and its ethical conduct. This includes issues like responsibilities both personal and professional and accountability to deal with customers, colleagues and staffs.

There are three main functions of an Operating System:

• Managing the resources of computer like the printers, disk drivers, central processing unit and memory
• Establishing an user interface
• Execution and providence of services for application softwares

There are several other tasks that are needed to be performed behind the scene like Device Management, Security management, controlling the over system performance, job accounting, detecting error aids and keeping the coordination between the users and the software.

The most common and trending operating systems on the market that falls in various kinds of

computers into categories are:

1. For the most popular operating system for smart phones Androidis the best choice
2. For the usability of the Internet of Things and other smart phone devices, variant of Linuxplays the most vital role. Web servers and super computers falls in this category as well.
3. For desktop and Laptop operating systems Windows 7is the best choice For tablet operating system- IOS

1. Prepare a short report answering the following questions:

• Why is it important to keep up-to-date with product directions for the hardware and software you support?
• How will you keep your technical knowledge current in the fast-moving industry of IT?
• Why is Microsoft no longer supporting Windows XP?

t is important for the organization s to keep up-to-date with product directions for the hardware and software environment. The first reason is to achieve the total capability of the computer systems. Hardware, which is out of date, are generally very slow to be used and does not fully support the system causing major difficulties.

To keep technical knowledge current in the fast-moving industry of IT :

• Attend Training Classes
• Gain Industrial Certifications
• Subscribe to Trade Publications
• Participate in IT Conferences and Trade Shows

Microsoft no longer supporting Windows XP since there is no longer availability of technical assistance for Windows XP. Microsoft has also stopped providing Microsoft Security Essentials for download on Windows XP. Thus running PC in Windows XP is not secure and has a risk to get infected.

Techniques to improve the help desk support:

• Responding to the request politely and promptly
• Being transparent to customers
• Writing inclusive notes according to tickets
• Keep checking over previous support tickets of customers

If needed authorize and escalate.

The COBIT framework helps to provide hardware and software policy area in small organization. The policy areas that must be used, based on objective control that questions the process of acquisition that has been clearly defined and thus met the requirement of the organization.

ome tips to improve SLA:

• Setting reasonable and attainable goals
• Being honest
• Clarifying specific things
• Training properly

1. Produce a report on the latest MS Windows operating system. Your discussion should include the following specifications:

• Brief description of the software
• Features and capabilities
• Future directions
• Minimum hardware requirements
• One procedure that explains how to back up files to a USB memory stick

Brief description of the software: Microsoft Corporation developed, marketed and sold by MS Windows operating system. This OS was developed to run on personal computers, desktops and laptops. Introducing the first graphical user interface (GUI). There are several different versions of Windows server like NT 6.1, NT 6.2, NT 10.0 and many more. Windows is known as the meta-family of the graphical operating system developers that is sold by the Microsoft.

Features and capabilities: Microsoft’s line of Windows working frameworks is the most utilized as a part of the world. The first Windows working framework goes back to 1981. Windows (from Windows 2000 ahead) is a critical case of what has turned into the new wave in microcomputer working frameworks (different illustrations are OS/2 and MacOS). Windows was driven by a need to abuse the handling capacities of the present 32-bit microchips, which equal centralized computers and minicomputers of only a couple of years prior in speed, equipment refinement, furthermore, memory limit. A standout amongst the highlights of these new working frameworks is that, in spite of the fact that they are as yet expected for help of a solitary intelligent client, they are multitasking working frameworks. Two fundamental improvements have set off the requirement for multitasking n PCs, workstations, and servers.

Exercise 2: Evaluating the Effectiveness of IT Policies

Future directions: The Microsoft Shape the Future program, some portion of Microsoft Unlimited Potential, is an administration program went for giving all inclusive computerized get to that is comprehensive of everybody inside the arrangement’s intended interest group. Giving each native advanced access, moreover known as e-incorporation, can enhance the economy, give more employments, and create workforce aptitudes. Shape the Future arrangements can be national, civil, or even far-reaching programs. There are open doors for Shape the Future arrangements in Education, Healthcare, and Government. Data and Correspondence Technology (ICT) is one approach to fuel financial improvement, increment workforce intensity, upgrade specialist abilities, and drive work creation. Microsoft is focused on influencing the world in which we to live and work a superior place help transform your vision into reality.

Minimum hardware requirements:

• CPU socket (1.4 GHz)
• Memory (RAM) (2-4 GB)
• Hard disks and available storage space (160-GB hard disk with a 60-GB system partition)

One procedure that explains how to back up files to a USB memory stick:

• Select the documents that you need to copy.
• Right-click on one of the folder or file and select on Copy. This duplicates the area to the framework memory on the PC.

Open the drive for the USB Flash Drive. Right-click in an empty space on the drive and tap 

on Paste. This duplicates the records from the framework memory to the USB Flash Drive.

or this question, you will need to research two different organisations. Create a table and use it to compare the two organisations you selected in regards to:

1. services the companies provide
2. products the companies sell
3. details of their customer base

References

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